Medical Screener - Reception Technician (Customer Service)

Role: Donor services associate at a plasma collection center, responsible for donor registration, health screening, and ensuring donor suitability for plasma pheresis. Objectives include conducting medical assessments (blood pressure, pulse, weight, temperature), performing finger sticks to measure hematocrit and protein levels, and educating donors on plasma products, policies, and nutrition. Responsibilities encompass maintaining accurate electronic records, monitoring donor reactions, supporting operational flow, and ensuring safety and confidentiality. Qualifications: High school diploma or equivalent; minimum 3 months experience in customer service or medical-related roles; ability to perform basic math; manual dexterity; and capacity to stand and walk extensively. High-value specifics include working in a high-volume, safety-conscious environment with exposure to bloodborne pathogens, hazardous chemicals, and extreme temperatures. Cross-training and bilingual skills may be required. Work setup involves potential overtime, extended hours, and adherence to OSHA and HSE policies.