Medical Screener - Reception Technician (Bilingual) (Customer Service)

Role: Donor Services Associate at a plasma collection center, responsible for donor registration, health screening, education, and ensuring compliance with SOPs and safety protocols. Primary objectives include verifying donor suitability, providing donor education about plasma products, accurately recording data, and maintaining a safe, clean environment. Responsibilities encompass conducting health screenings (blood pressure, pulse, hematocrit), assisting with donor registration, answering donor questions, observing for adverse reactions, and managing documentation. Qualifications: High school diploma or equivalent; at least 3 months experience in customer service, preferably in medical settings; ability to perform basic math; strong communication skills; manual dexterity. Preferred skills include bilingual abilities and experience with health information systems. High-value specifics: role supports plasma pheresis operations, may involve hyperimmune programs, and adherence to HSE and OSHA policies. Work setup: full-time, fast-paced environment requiring extended hours, occasional lifting up to 25 pounds, and PPE use; may involve standing, walking, reaching, and bending; overtime may be necessary. No specific biopharma technical or regulatory expertise required.