Medical Information Specialist

Role Summary

Medical Information Specialist responsible for supporting the medical information needs of healthcare professionals, patients, and internal stakeholders. Contributes to the development and management of high-quality medical content, such as Standard Response Letters (SRLs) and FAQs, and maintains product- and disease-specific scientific repositories. Ensures regulatory compliance, collaborates with internal teams, and provides operational support through tracking, reporting, and database management.

Responsibilities

• Medical Inquiry Management & MIRF Triaging: Provide timely, accurate, balanced, and compliant responses to unsolicited medical inquiries from healthcare professionals, patients, and internal stakeholders. Support inquiry fulfillment via field team requests and the call center. Triages and manages Medical Information Requests (MIRFS) from healthcare professionals. Document all inquiries in tracking systems per SOPs.
• Medical Information Content Development and Maintenance: Maintain and update Standard Response Letters (SRLs), FAQs, and product/disease-state repositories to support medical inquiry responses. Ensure content aligns with current product labeling and scientific data. Ensure version control and repository updates for scientific and operational documents.
• Operations and Compliance Support: Support operational tasks including documentation for grants and IITs, vendor coordination, and purchase order tracking. Assist with vendor onboarding and support systems related to Medical Information operations, including tracking purchase orders (POs), contracts, and budget documentation. Assist in ensuring audit readiness and compliance across all Medical Information activities.
• Medical Information Database Management: Oversee medical information databases and inquiry tracking tools. Analyze trends in inquiries and prepare reports to communicate actionable insights to internal stakeholders.
• Internal Collaboration & Stakeholder Support: Collaborate with MSLs, Drug Safety, and internal teams to ensure consistent scientific messaging. Submit scientific materials for internal review (e.g., SERC), ensuring all supporting documentation is included and compliant.

Qualifications

Education

• Master's degree in a health-related or scientific discipline (e.g., MS in Pharmacology, Pharmaceutical Sciences or Biomedical Sciences) - Required
• Doctorate Degree / Advanced degree (PharmD, PhD or MD in relevant discipline) - Preferred

Experience

• 1‚Äì3 years of experience in Medical Information, Medical Writing or other relevant functions in the pharmaceutical, healthcare, or life sciences industry.

Skills

• Demonstrated expertise in medical information communication & management - Intermediate
• Excellent verbal and written communication skills and interpersonal skills - Intermediate
• Excellent organization skills, task-oriented and strong attention to detail and deadlines - Intermediate
• Ability to engage collaboratively with stakeholders - Intermediate
• Expertise in Microsoft Office, Teams, and Veeva Vault Systems - Intermediate
• Literature database search skills - Intermediate
• Understanding of global regulatory, legal and compliance requirements - Intermediate