Medical Information Specialist

Role Summary

The Medical Information Specialist supports the medical information needs of healthcare professionals, patients, and internal stakeholders. The role contributes to the development and management of high-quality medical content, including Standard Response Letters (SRLs), FAQs, and maintains product- and disease-specific scientific repositories. It ensures regulatory compliance, collaborates across internal teams such as Drug Safety and Medical Science Liaisons (MSLs), and provides operational support through tracking, reporting, and database management.

Responsibilities

• Medical Inquiry Management & MIRF Triaging: Ensures timely, accurate, balanced, and compliant responses to unsolicited medical inquiries received from healthcare professionals, patients, and internal stakeholders. Supports inquiry fulfillment via field team requests and the call center. Triages and manages Medical Information Requests (MIRFS) from healthcare professionals. Ensures timely, accurate, and compliant responses are delivered, and documents all inquiries in tracking systems per SOPs.
• Medical Information Content Development and Maintenance: Maintains and updates Standard Response Letters (SRLs), FAQs, and product/disease-state repositories to support medical inquiry responses. Ensures content is aligned with current product labeling and scientific data. Ensures version control and repository updates for scientific and operational documents.
• Operations and Compliance Support: Supports operational tasks including documentation for grants and IITs, vendor coordination, and purchase order tracking. Assists with vendor onboarding and supports systems related to Medical Information operations, including tracking purchase orders (POs), contracts, and budget documentation. Assists in ensuring audit readiness and compliance across all Medical Information activities.
• Medical Information Database Management: Oversees medical information databases and inquiry tracking tools. Analyzes trends in inquiries and prepares reports to communicate actionable insights to internal stakeholders.
• Internal Collaboration & Stakeholder Support: Collaborates with MSLs, Drug Safety, and internal teams to ensure consistent scientific messaging. Submits scientific materials for internal review (e.g., SERC), ensuring all supporting documentation is included and compliant.

Qualifications

• Education: Required: Master's degree in a health-related or scientific discipline (e.g., MS in Pharmacology, Pharmaceutical Sciences or Biomedical Sciences). Preferred: Doctorate Degree / Advanced degree (PharmD, PhD or MD in relevant discipline).
• Experience: Required: 1–3 years of experience in Medical Information, Medical Writing or other relevant functions in the pharmaceutical, healthcare, or life sciences industry.

Skills

• Demonstrated expertise in medical information communication & management - Intermediate
• Excellent verbal and written communication skills and interpersonal skills - Intermediate
• Excellent organization skills, task-oriented and strong attention to detail and deadlines - Intermediate
• Ability to engage collaboratively with stakeholders - Intermediate
• Expertise in Microsoft Office, Teams, and Veeva Vault Systems - Intermediate
• Literature database search skills - Intermediate
• Understanding of global regulatory, legal and compliance requirements - Intermediate