Marketing Operations Senior Manager

Marketing Operations Senior Manager

Responsibilities:
- Serve as the Promotional Review Committee (PRC) lead; partner cross-functionally to ensure an efficient and compliant review process that meets Commercial needs
- Oversee end-to-end print and digital content production and fulfillment, including system implementation, documentation, training, and forecasting
- Support brand launches through MLR workflows and print production activities
- Refine and implement MLR processes aligned with regulatory requirements and business scalability
- Collaborate with Marketing, Legal, Regulatory, and Compliance teams to ensure alignment across marketing initiatives and materials
- Develop, document, and maintain Standard Operating Procedures (SOPs) for marketing operations processes
- Monitor operational performance metrics, identify improvement areas, and lead execution of process enhancements
- Manage marketing contracts, vendor coordination, and budget tracking
- Lead weekly Priority & Efficiency meetings with internal partners and external vendors
- Manage vendor and agency relationships to ensure seamless support of marketing operations activities
- Use Veeva PromoMats to manage workflows, routing, version control, approvals, and compliance documentation

Basic Qualifications:
- Bachelor’s degree in Marketing, Business Administration, or related field
- 3+ years of experience in marketing operations, preferably in biotechnology or pharmaceutical industry
- Direct experience with MLR review processes for both promotional and non-promotional materials

Preferred Qualifications:
- Experience with MLR technical platforms and workflow management tools
- Strong analytical and problem-solving skills; ability to interpret data and identify operational trends
- Experience proofreading complex/technical content
- Ability to work independently with strong attention to detail and organizational discipline
- Ability to travel occasionally, including overnight trips
- Proficiency in Veeva PromoMats (end-to-end task and workflow management)
- Experience supporting brand launches via MLR and material production processes
- Familiarity with project management/collaboration tools (e.g., SharePoint, Smartsheet)
- Demonstrated ability to develop, socialize, and implement standardized SOPs and operational processes
- Experience engaging senior leadership and managing external agency relationships

Expectations & Competencies:
- Strong collaboration and communication across cross-functional teams; ability to influence without formal authority
- Comfortable engaging senior executives and external partners
- Highly organized; exceptional attention to detail and accuracy; ability to streamline workflows and manage multiple priorities
- Ability to translate business needs into actionable processes; skilled in creating SOPs, training resources, and operational documentation
- Ability to interpret operational data, identify performance trends, and drive insights-based improvements; comfortable working in digital content management systems and structured workflows

Pay Range:
- $140,000 USD - $160,000 USD