Marketing Manager, Patient Access and Reimbursement

Role Summary

Marketing Manager, Patient Access and Reimbursement at Amgen. Leads strategy and execution to ensure affordability and access to therapies through patient affordability programs, enabling rapid treatment initiation.

Responsibilities

• Manage copay and call center operations that provide patient cost-sharing assistance, including method of grant issuance
• Assist in development and implementation of copay program strategies
• Collaborate with Copay and Call Center vendors in establishing SOPs for patient affordability support service offerings (including points of entry)
• Develop copay program resources including relevant trainings
• Provide data analysis that drives program performance and consistent program improvements, while managing KPI and dashboard metrics
• Develop tools and training such as affordability and access materials for HCPs, patients, caregivers, etc.
• MAC submission of above brand copay programs materials, including trainings
• Serve as an advisor Copay Program Support for each brand
• Evaluate opportunities across the entire PSP portfolio

Qualifications

• Basic Qualifications:
  • Doctorate degree
  • OR Master’s degree and 2 years of call center or patient support programs
  • OR Bachelor’s degree and 4 years of call center or patient support programs experience
  • OR Associate’s degree and 10 years of call center or patient support programs experience
  • OR High school diploma / GED and 12 years of call center or patient support programs
• Preferred Qualifications:
  • Self-starter, ability to work under limited supervision and coordinate multiple projects
  • Demonstrates creativity and foresight in anticipating and solving complex project issues
  • Confidence in working with various levels of staff
  • Experience leading or being a part of a cross-functional project team
  • Experience working with key internal or external partners, establishing, communicating and leading teams to timelines and project targets
  • Experience critically evaluating process and establishing creative solutions
  • Advanced skills with Excel and PowerPoint
  • Strong project management skills, lead and run projects from concept to completion in a matrix and, at times, ambiguous environment
  • Strong verbal and written communication skills; ability to clearly and successfully present information
  • Quick learner, proactive, takes initiative, goal oriented and results driven
  • Strong interpersonal skills, negotiation skills, active listening, and relationship management skills
  • Ability to influence others while fostering a value-based environment of high performance and fairness