Manager, Trade & Market Access

Role Summary

The Manager of Trade & Market Access is responsible for developing and executing programs that support patient access to Tonix's Fibromyalgia and migraine therapies. This role blends strategic planning with hands-on oversight to implement patient service initiatives aligned with market needs, while ensuring strong collaboration with internal teams and external partners.

Responsibilities

• Trade & Distribution Management: Oversee wholesalers and specialty pharmacy activities related to sales, marketing, reimbursement, product handling, and inventory management, ensuring service excellence and timely issue resolution.
• Manage distribution contracts—including renewals, payment terms, collections, and return goods processing—in alignment with company policies.
• Collaborate with Regulatory, Finance, Manufacturing, Supply Chain, and 3PL partners to address distribution or supply chain issues.
• Monitor wholesaler performance, contract compliance, inventory levels, ordering patterns, and distribution reporting.
• Support pricing updates, chargeback reconciliation, and data accuracy across trade channels.
• Assist the Senior Director of Trade in managing wholesaler agreements and overall distribution operations.
• Market Access & PSS Operations: Support execution and continuous improvement of Market Access and PSS operations to optimize patient access and reimbursement outcomes.
• Track and analyze KPIs related to patient access, reimbursement, and program efficiency; prepare reporting that communicates performance and business impact.
• Maintain program documentation, SOPs, and ensure compliance across Market Access and PSS initiatives.
• Contribute to hub and specialty pharmacy business reviews, including preparing materials for Quarterly Business Reviews (QBRs).
• Act as subject matter expert on hub and specialty pharmacy partners, supporting development of analytics that inform brand and leadership decisions.
• Vendor Management & Operational Efficiency: Serve as the primary day-to-day contact for Market Access and PSS vendors, ensuring adherence to service levels and timely resolution of issues.
• Support vendor performance reviews, scorecards, reporting, and cross-functional collaboration to maintain operational excellence.
• Identify workflow inefficiencies and recommend process improvements to enhance program effectiveness.
• Assist with budgeting, forecasting, and accrual tracking related to Market Access and PSS activities.
• Cross-Functional Collaboration: Partner closely with internal teams—including Trade, Field Sales, Regulatory, Finance, Supply Chain, and Market Access—to ensure aligned execution and compliance across all access, distribution, and patient support programs.
• Foster strong working relationships to support smooth program delivery and a consistent patient and stakeholder experience.

Skills

• Extensive knowledge of distribution networks, including wholesalers, specialty distributors, retail and specialty pharmacies.
• Substantial knowledge of pharmacy operations, pharmacy benefits, healthcare reimbursement practices, billing procedures, compliance, coding, and medical terminology.
• Strong understanding of programs and services to support the needs of therapy-specific patient populations.
• Familiarity with AOP process, financials, POs and budgets.
• Excellent communication and presentation skills.
• Demonstrated ability to work interdependently to promote an environment of collaboration.
• Strong familiarity with healthcare datasets (e.g., 867, 852) and government pricing regulations.
• Excellent verbal, written, and interpersonal skills with strengths in project management and issue resolution.
• Critical thinking, problem solving, and analytical skills.
• Ability to synthesize information and communicate with individuals at every level of the organization.

Education

• Bachelor's Degree from an accredited college/university

Qualifications

• Minimum of 5 years of experience in Trade & Distribution within the biotech or pharmaceutical industry.