Manager, Study Delivery Resource Management (SDRM)

Role Summary

In this role, you will support end-to-end study delivery resourcing across clinical programs and countries. Reporting to a Senior Manager, SDRM, you will contribute to forecasting, recruitment, resource allocation, deployment, and Full-Service Provider (FSP) oversight, ensuring alignment with program priorities and operational needs.

Responsibilities

• Data Analysis & Reporting
  • Develop, maintain, and continuously improve reusable, automated reports and dashboards to track resource capacity, utilisation, and allocation trends.
  • Leverage AI, analytics, and visualisation tools to identify patterns, predict resourcing needs, and flag potential risks or inefficiencies.
  • Summarise analysis into concise, actionable insights, enabling quick and informed decision-making.
• Resource Allocation
  • Serve as the single point of accountability for managing resource allocations at a program level.
  • Effectively prioritize allocation of resources when competing demands arise, collaborating with key stakeholders to make informed decisions and communicating challenges with context and transparency.
  • Continually horizon scan and collaborate closely with SDRM colleagues to manage upcoming resourcing risks and challenges.
  • Manage complex or sensitive allocation situations diplomatically, ensuring alignment and maintaining trust with stakeholders.
• Recruitment & Onboarding
  • Partner with HR and Talent Acquisition to manage the hiring process.
  • Support the development of hiring plans and analysis.
• Full-Service Provider Oversight & Collaboration
  • Manage Work Request Forms and the associated process.
  • Manage the FSP quality oversight process.
  • Support FSP FMT meetings through the analysis of performance measures and quality control checks.
  • Partner with our full-service provider (FSPs) to ensure we fulfill program teams’ complex and evolving resourcing needs.
• Stakeholder Engagement & Relationship Management
  • Build strong, collaborative, supportive relationships with SDRM colleagues, communicating proactively and effectively to manage multiple interdependent deliverables.
  • Serve as a trusted partner to Program & Country Resource Points of Contact.
  • Build strong, collaborative relationships with FSP partners to foster trust, alignment, and shared goals.
• Process Improvement
  • Support continuous improvement in resource management processes, tools, and systems (leveraging AI where appropriate).
  • Contribute to the development of playbooks, training programs, and knowledge-sharing platforms.

Qualifications

• Required: Doctorate degree OR Master’s degree and 2 years of clinical execution experience OR Bachelor’s degree and 4 years of clinical execution experience OR Associate’s degree and 8 years of clinical execution experience OR High school diploma / GED and 10 years of clinical execution experience.
• Preferred: 5+ years of experience in the life sciences industry, including 3+ years of biopharmaceutical clinical research experience.
• Preferred: Understanding of clinical trial processes and operations.
• Preferred: Experience working with or overseeing external vendors and service providers.
• Preferred: Strong analytical, communication, and stakeholder management skills.
• Preferred: Experience collaborating across global, cross-functional teams.