Manager - ServiceNow
Bristol Myers Squibb
10 days ago
Remote friendly (Princeton, NJ)
United States
IT
Position: Manager (ServiceNow) — Tampa, United States
Position Summary
- Design, develop, and implement complex ServiceNow solutions; work with business stakeholders; maintain/enhance existing applications; troubleshoot and resolve issues.
Desired Candidate Characteristics / Skills
- Commitment to technology with passion for healthcare.
- Understand business needs; deliver best user experience and adoption.
- Collaborate across multiple teams; demonstrated leadership.
- Excellent communication; innovative/inquisitive; challenge status quo.
- Agile in learning new tools and processes.
Key Responsibilities
- Partner with stakeholders to define and deliver solutions.
- Stay current on ServiceNow features/functionality.
- Collaborate to identify/document processes suitable for automation.
- Apply user-experience mindset to develop/deploy customer solutions.
- Participate in agile planning; define/prioritize work for upcoming sprints.
- Make mature decisions using data/process analysis; be self-directed.
- Share knowledge via code reviews, pair programming, and training.
- Mentor/train junior ServiceNow developers.
Qualifications / Requirements
- University degree or 7+ years relevant experience; troubleshoot routine problems; decisions impacting own and other teams.
- Experience with 2+ ServiceNow modules: ITSM, HRSD, Service Portal, Virtual Agent/Now Assist.
- Accountable for ServiceNow integration support and lifecycle management.
- CSA/CAD/CIS certifications preferred.
- Ability to work independently, manage multiple priorities, and meet deadlines.
Benefits (explicit)
- Health coverage (medical/pharmacy/dental/vision); wellbeing support; 401(k), disability, life/accident insurance, etc.; Paid Time Off.
Compensation
- $108,970–$132,046 (Tampa, FL, US).
Position Summary
- Design, develop, and implement complex ServiceNow solutions; work with business stakeholders; maintain/enhance existing applications; troubleshoot and resolve issues.
Desired Candidate Characteristics / Skills
- Commitment to technology with passion for healthcare.
- Understand business needs; deliver best user experience and adoption.
- Collaborate across multiple teams; demonstrated leadership.
- Excellent communication; innovative/inquisitive; challenge status quo.
- Agile in learning new tools and processes.
Key Responsibilities
- Partner with stakeholders to define and deliver solutions.
- Stay current on ServiceNow features/functionality.
- Collaborate to identify/document processes suitable for automation.
- Apply user-experience mindset to develop/deploy customer solutions.
- Participate in agile planning; define/prioritize work for upcoming sprints.
- Make mature decisions using data/process analysis; be self-directed.
- Share knowledge via code reviews, pair programming, and training.
- Mentor/train junior ServiceNow developers.
Qualifications / Requirements
- University degree or 7+ years relevant experience; troubleshoot routine problems; decisions impacting own and other teams.
- Experience with 2+ ServiceNow modules: ITSM, HRSD, Service Portal, Virtual Agent/Now Assist.
- Accountable for ServiceNow integration support and lifecycle management.
- CSA/CAD/CIS certifications preferred.
- Ability to work independently, manage multiple priorities, and meet deadlines.
Benefits (explicit)
- Health coverage (medical/pharmacy/dental/vision); wellbeing support; 401(k), disability, life/accident insurance, etc.; Paid Time Off.
Compensation
- $108,970–$132,046 (Tampa, FL, US).