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Manager, Sales Operations

Syndax Pharmaceuticals
Full-time
Remote friendly (New York, NY)
United States
$150,000 - $170,000 USD yearly
Operations

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Role Summary

Manager, Sales Operations. Partner with the sales team to ensure they have the tools, insights, and support to succeed, acting as a bridge between people, processes, and technology through the CRM system and analytics tools.

Responsibilities

  • Act as the main point of contact for the sales team on CRM questions, reporting tools, and data analytics
  • Serve as the primary administrator and business owner of the Veeva CRM platform
  • Design, configure, and maintain CRM workflows, reports, and dashboards to align with sales team needs
  • Conduct training and onboarding sessions for sales team members to ensure proper CRM use and develop user-friendly guides and best practices for field adoption
  • Partner with IT and vendors to troubleshoot issues, manage upgrades, process quarterly updates, and implement enhancements
  • Ensure Veeva reflects the most current resources, messaging, and account-level data, including data stewardship responsibilities
  • Collaborate with Compliance to ensure Veeva processes adhere to all regulatory requirements
  • Support data-driven recommendations and work with commercial analytics and sales leadership to analyze sales trends and call activity
  • Gather feedback from sales leadership and field team to improve system usability and data accuracy
  • Train and mentor sales teams on interpreting analytics dashboards

Qualifications

  • Bachelor’s Degree in Business, Information Technology or Systems, or Healthcare related field preferred
  • 3+ years of experience in Sales Operations, Commercial Operations, or CRM administration (Veeva preferred) in Pharmaceutical or Biotechnology
  • Advanced proficiency in MS Office (Excel) and Power BI
  • Excellent communication skills with ability to present findings to technical and non-technical audiences
  • Demonstrated ability to build trust with sales teams and leadership
  • Project management ability to keep tasks on track
  • SQL experience a plus
  • Experience with pre-launch and marketed products
  • Flexibility to work in a dynamic start-up environment
  • Understanding of the pharmaceutical commercial, regulatory, and legal environment and demonstrated integrity in compliance
  • Occasional travel expected

Skills

  • CRM administration (Veeva)
  • Data analysis and visualization (Power BI, Excel)
  • Training and stakeholder collaboration
  • Regulatory compliance awareness
  • Vendor coordination and IT collaboration

Education

  • Bachelor’s degree as listed in Qualifications

Additional Requirements

  • Occasional travel will be expected for the role
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