Manager, Sales and Marketing Operations
Mirum Pharmaceuticals, Inc.
August 13, 2026
Remote friendly (Foster City, CA)
United States
Operations
Position Summary
Manager, Sales and Marketing Operations to support the commercial organization, products, and field teams. Responsible for coordination, execution, and ongoing management of Sales Operations and Marketing Operations functions enabling effective field execution and broader commercial objectives.
Responsibilities
- Support field Sales Operations by responding to and troubleshooting ad-hoc requests related to Veeva, Power BI, reporting, and other commercial processes.
- Manage incentive compensation payout administration (DocuSign approvals, Finance submissions, and end-of-quarter communications/documentation).
- Lead day-to-day Veeva CRM administration (customer/master data maintenance, user inquiries, field requests, and UAT for enhancements).
- Own Commercial Operations shared inbox and coordinate field communications, including the quarterly Commercial Operations newsletter.
- Produce and maintain recurring sales effectiveness and commercial reporting (call activity, RTE utilization, exhibits/sponsorships reporting, and other metrics).
- Coordinate Marketing Operations activities (testing-kit operations and inventory; print production fulfillment and inventory).
- Develop/maintain SOPs, timelines, and tracking mechanisms for assigned activities.
- Streamline/automate/improve operational processes to reduce manual work and improve the field experience.
- Manage multiple concurrent priorities/projects and ensure timely, accurate deliverables.
- Support evolution of Sales Operations processes, reporting capabilities, and tools to improve field effectiveness.
Qualifications
- Bachelor’s Degree required.
- 3+ years Sales Operations/Field Operations or related experience in pharma/biotech (consultant/supplier experience acceptable).
Skills/Abilities
- Strong Sales Operations and field support understanding.
- CRM/reporting proficiency; Veeva CRM and Power BI preferred.
- Knowledge of pharmaceutical data sources/structures.
- MS Office (Excel, PowerPoint, Word).
- Project/process management; ability to manage multiple stakeholders and priorities.
- Strong communication skills and customer-service orientation.
- Independent, ownership mindset; good judgment in a fast-paced environment; proactive problem-solving.
Compensation
- Salary range: $150,000–$170,000 USD (base salary only; bonus/equity/benefits not specified).
Manager, Sales and Marketing Operations to support the commercial organization, products, and field teams. Responsible for coordination, execution, and ongoing management of Sales Operations and Marketing Operations functions enabling effective field execution and broader commercial objectives.
Responsibilities
- Support field Sales Operations by responding to and troubleshooting ad-hoc requests related to Veeva, Power BI, reporting, and other commercial processes.
- Manage incentive compensation payout administration (DocuSign approvals, Finance submissions, and end-of-quarter communications/documentation).
- Lead day-to-day Veeva CRM administration (customer/master data maintenance, user inquiries, field requests, and UAT for enhancements).
- Own Commercial Operations shared inbox and coordinate field communications, including the quarterly Commercial Operations newsletter.
- Produce and maintain recurring sales effectiveness and commercial reporting (call activity, RTE utilization, exhibits/sponsorships reporting, and other metrics).
- Coordinate Marketing Operations activities (testing-kit operations and inventory; print production fulfillment and inventory).
- Develop/maintain SOPs, timelines, and tracking mechanisms for assigned activities.
- Streamline/automate/improve operational processes to reduce manual work and improve the field experience.
- Manage multiple concurrent priorities/projects and ensure timely, accurate deliverables.
- Support evolution of Sales Operations processes, reporting capabilities, and tools to improve field effectiveness.
Qualifications
- Bachelor’s Degree required.
- 3+ years Sales Operations/Field Operations or related experience in pharma/biotech (consultant/supplier experience acceptable).
Skills/Abilities
- Strong Sales Operations and field support understanding.
- CRM/reporting proficiency; Veeva CRM and Power BI preferred.
- Knowledge of pharmaceutical data sources/structures.
- MS Office (Excel, PowerPoint, Word).
- Project/process management; ability to manage multiple stakeholders and priorities.
- Strong communication skills and customer-service orientation.
- Independent, ownership mindset; good judgment in a fast-paced environment; proactive problem-solving.
Compensation
- Salary range: $150,000–$170,000 USD (base salary only; bonus/equity/benefits not specified).