Manager, Product Returns

Role: Manager of Product Returns overseeing daily operations, compliance, and financial reconciliation within Customer Operations. Objectives include ensuring GTN accuracy, contract compliance, and process efficiency. Responsibilities involve managing product returns lifecycle, overseeing vendor performance, conducting root-cause audits on credit variances, and supporting system upgrades, particularly SAP and Model N. The role requires balancing workloads, developing team talent, and partnering with cross-functional teams such as Finance, IT, and Master Data. Qualifications: 5+ years in regulated pharma or healthcare supply chain or commercial operations; proven team management skills; strong financial and analytical acumen; hands-on experience with SAP and Model N; bachelor's degree in Business, Finance, or related field. High-Value specifics include a focus on contract integrity, revenue protection, and transactional accuracy across Returns, Chargebacks, and Order Management. The environment emphasizes system integrity, process improvement, and cross-functional collaboration, with a strategic and pragmatic approach essential to success.