Manager, Product Quality Complaint Data Analytics

Role: Manager, Product Quality Complaint Data Analytics, overseeing global complaint analytics, reporting, system support, and process improvements within Insmed's quality function. Responsibilities: lead complaint trending, develop analytics, support system enhancements (Veeva), oversee metrics/KPIs, support regulatory compliance, and manage a team of senior specialists. Collaborate with cross-functional teams including QA Operations, Technical Ops, and Patient Services; support investigations, signal detection, and continuous process improvement. Requirements: Bachelor's degree in related discipline, 8+ years in Quality Assurance, Post-Market Surveillance, or Complaint Analytics, with at least 3 years in team leadership. Skills include statistical trending, complaint management, and familiarity with analytics tools (e.g., Veeva Vault, Qlik, Minitab). Preferred: experience supporting regulated industries, regulatory compliance (FDA, ISO 13485), and project management. High-Value: focus on product quality surveillance for drug, device, or combination products; hybrid work setup based in Bridgewater, NJ with onsite presence three days/week. Work involves supporting regulatory compliance, complaint investigations, and continuous improvement in post-market activities.