Manager, Marketing Operations and Process Excellence & Enablement

Role Summary

As the Manager of Marketing Operations and Process Excellence, you will serve as a key resource for all marketing business practices and procedures related to content creation, review, and approval at Elanco. In this role, you will be a process owner accountable for the design, documentation, and optimization of critical workflows, promoting operational excellence and compliance across both our Pet Health and Farm Animal business units. You will help establish and facilitate a marketing operations enablement council, influence cross-functional stakeholders, and support strategic content transformation initiatives to ensure the highest standards of process health.

Responsibilities

• Oversee the design, optimization, and governance of marketing operations processes, including the framework for technical (medical), legal, & regulatory review, ensuring efficiency, scalability, and compliance.
• Drive all audit-readiness and compliance monitoring efforts for marketing operations, ensuring comprehensive documentation and seamless execution during internal and external audits.
• Develop and deliver comprehensive training and onboarding programs for marketing processes and platforms, and help coordinate and facilitate a marketing operations enablement council to drive adoption of best practices.
• Manage the execution of large-scale content transformation and technology initiatives, such as Digital Asset Management (DAM), text assets, and QR code management, to develop solutions that impact results across the marketing function.
• Own agency monitoring and compliance reporting, creating and disseminating regular reports to promote accountability and continuous improvement in agency adherence to Elanco requirements.
• Provide oversight and guidance for marketing operations contractors, including defining priorities and coaching for performance to ensure effective contribution to marketing operations.

Qualifications

• Required: Education: Bachelor's degree in Marketing, Business, Communications, Regulatory Affairs, or a related field.
• Required: Experience: 7+ years of progressive experience in marketing operations, process design, or compliance within a regulated environment (e.g., animal health, pharma, biotech, medical device, or healthcare).
• Required: Key Skills: Demonstrated expertise and primary ownership of complex business processes, with a proven track record of promoting optimization and governance; Strong project management and cross-functional leadership skills, with a proven ability to guide large-scale, complex initiatives and influence diverse stakeholders.
• Preferred: An entrepreneurial mindset with a tech-first approach to problem-solving, demonstrating agility and pace in a dynamic environment.
• Preferred: Proven experience utilizing Technical, Legal, & Regulatory (TLR) review platforms (e.g., Veeva PromoMats), Digital Asset Management (DAM) systems, and other marketing technology platforms.
• Preferred: A strong track record of guiding audit-readiness efforts and managing compliance programs.
• Preferred: Experience contributing to or guiding content transformation, taxonomy development, or Digital Asset Management (DAM) initiatives.
• Preferred: Demonstrated understanding of Elanco's internal policies and business processes.
• Preferred: Experience using AI in daily job tasks to drive efficiency and innovation.
• Preferred: Excellent written, verbal, and organizational communication skills, capable of serving as an internal expert and influencing strategic direction.

Skills

• Demonstrated expertise and primary ownership of complex business processes, with a proven track record of promoting optimization and governance.
• Strong project management and cross-functional leadership skills, with a proven ability to guide large-scale, complex initiatives and influence diverse stakeholders.

Education

• Bachelor's degree in Marketing, Business, Communications, Regulatory Affairs, or a related field.

Additional Requirements

• Travel: Up to 15% annually
• Location: Global Elanco Headquarters - Indianapolis, IN - Hybrid Work Environment