Manager, IT Infrastructure & Operations

Role: IT Support Specialist supporting Amylyx's clinical-stage biopharma organization, focusing on infrastructure, systems, and end-user support. Responsibilities: deliver first- and second-level IT support, manage cloud infrastructure (Azure/Entra ID, Office 365), coordinate deployments, support desktop imaging, applications, and collaboration tools like SharePoint Online; serve as onsite resource for local tech needs and provide global on-call support. Requirements: Bachelor's degree or 8+ years in technical support; 3+ years supporting clinical research or biotech environments; strong knowledge of cloud services, Windows, macOS, iOS, Android, and hardware; excellent organizational, communication, and problem-solving skills. Preferred: experience managing IT in pharmaceutical or biotech settings supporting clinical trials. HighValue: supporting a distributed workforce, clinical research environment, hybrid onsite role in Cambridge, MA, with global support expectations.