Manager, IT Engineering

Role Summary

This role sits within the global Gilead IT organization within the US Commercial Field Enablement IT team, with the primary responsibility of supporting Sales Operations capabilities and systems for third‑party agreements, sales crediting, HCP appointment scheduling, and rep inquiries. The role reports to the US Commercial IT Field Enablement lead. It will support and liaise with a broad set of business stakeholders across US Commercial Operations and engage with IT teams managing systems within the Capability ecosystem (e.g., Veeva / Vault CRM, Veeva Align), including integration touchpoints with tools such as Master Data Management and the Commercial Analytics Hub to enable the business teams we support. It will work closely with CRM, Events and HCP Account Management capability leads and vendor MSP teams to manage and deliver required capabilities for sales operations.

Responsibilities

• Enhance and manage multiple Sales Operations applications
• Work with the MSP team to ensure applications continue to meet business needs
• Work with enterprise IT teams to ensure in-scope applications remain compliant with Gilead security, architecture, compliance and other requirements
• Works closely with the respective Product Owners for Veeva / Vault CRM, Events Management, Align and other field applications to ensure end user experience of field applications remains consistent and positive

Qualifications

• Required: Doctorate OR
• Required: Master’s and 4+ years of relevant experience OR
• Required: Bachelor’s and 6+ years of relevant experience OR
• Preferred: 5+ experience in a similar role within the Biotech / Pharmaceutical industry with demonstrated applied technical and functional knowledge
• Preferred: Strong understanding of Salesforce and Vault platforms
• Preferred: High level of personal integrity consistent with Gilead’s core values (Excellence, Accountability, Teamwork, Integrity and Inclusion)
• Preferred: Experience with enterprise platform / application assessments
• Preferred: Experience working in a multi-vendor scenario; vendor management experience is a plus
• Preferred: Strong communication skills to engage directly with business users, IT and vendor teams
• Preferred: Understanding of Sales Operations capabilities and systems