Manager, IT and Cybersecurity

Primary Responsibilities

Manage the day‑to‑day relationship and performance of the MSP to ensure delivery of high‑quality, cost‑effective IT services
Coordinate IT equipment provisioning and maintenance for employees and contractors, including laptops, printers, and communication tools
Ensure effective IT service desk operations, user lifecycle workflows, and asset and license management
Provide direct technical support as needed to employees and consultants across the organization
Deliver IT and cybersecurity training and communicate updates, best practices, and process improvements
Perform regular account and access audits and ensure enforcement of least‑privilege principles
Manage monitoring, maintenance, and support of security tools, systems, and service provider relationships
Support development and continuous improvement of documentation, procedures, and the information security program
Partner with cross‑functional teams to identify opportunities for automation, optimization, and efficiency
Stay current on emerging technologies, cybersecurity risks, and industry best practices to make informed recommendations 

Required Skills & Qualifications

At least 6 years of experience in IT operations, including hands‑on leadership in a growing organization
Minimum of 3 years of experience in the biotechnology or pharmaceutical industry
Strong expertise in Microsoft technologies, M365, and PC environments
Solid understanding of cybersecurity principles, data privacy standards, and compliance frameworks
Experience managing IT projects and implementing infrastructure across diverse technologies
Proficiency in systems administration, networking, security tools, databases, storage systems, and communication technologies
Demonstrated ability to optimize support systems and workflows including use of responsible AI capabilities
Strong critical thinking, decision‑making, and prioritization skills
Service‑oriented mindset with excellent interpersonal, verbal, and written communication abilities