Manager I, Field Technical Service Engineering - Surgical

Role: Regional Service Manager overseeing field service operations for Alcon’s laser, surgical, and diagnostic ophthalmic equipment within the PA, MD, VA, WV, and OH region. Responsibilities: lead a team of 8-14 Field Service Engineers, provide technical support, ensure customer satisfaction, meet regional sales and service targets, maintain regulatory compliance, manage budgets, and support service contracts. Collaborate with sales, clinical, and regional teams; conduct team coaching, performance reviews, and hiring; perform reports and projects as assigned. Requirements: Bachelor's degree or equivalent experience; 5+ years relevant experience; 3+ years leadership; valid driver’s license; ability to travel up to 50-60%, including overnight stays; strong communication skills. Preferred: experience managing P&L, multi-tasking, proficiency with ERP/CRM systems like SAP, Salesforce, ServiceMax; experience with healthcare/ophthalmic laser tech, hospital protocols, and connecting medical devices to networks. High-Value: ophthalmology, laser and surgical equipment, healthcare services, regional management, field service leadership, technical support, travel-intensive role.