Manager I, Field Technical Service Engineering - Surgical

Role: Regional Service Manager overseeing field service engineers for Alcon’s laser, surgical, and diagnostic equipment across five U.S. states. Responsibilities: lead a team of 8-14 engineers, ensure high customer satisfaction through timely support, meet regional sales and service goals, maintain regulatory compliance, and manage budgets. Support service contracts and collaborate with sales teams; conduct team development and performance management, including hiring, training, and coaching; and perform reporting and project tasks. Requirements: Bachelor’s degree or equivalent experience, 5+ years relevant experience, 3+ years leadership, valid driver’s license, ability to travel up to 50% including overnight stays. Preferred: experience managing P&L, healthcare or medical device sales, working with hospital protocols, and proficiency with ERP/CRM tools such as SAP, Salesforce, and ServiceMax. High-value specifics: ophthalmic laser technology, clinical environment experience, regional travel within Pennsylvania, Maryland, Virginia, West Virginia, Ohio, and working independently both remotely and in the field.