Manager I, Field Technical Service Engineering - Surgical

Role: Regional Service Manager overseeing a team of 8-14 field service engineers responsible for installation, support, and maintenance of Alcon's laser, surgical, and diagnostic eye care equipment across Pennsylvania, Maryland, Virginia, West Virginia, and Ohio. Primary objectives include ensuring high customer satisfaction, meeting regional sales and service goals, maintaining regulatory compliance, and managing budgets. Responsibilities encompass providing technical and sales support, fostering customer relationships, coaching field staff, and supporting service revenue growth. Requirements: Bachelor's degree or equivalent experience, 5+ years in healthcare services/equipment, and 3+ years of leadership. Preferred skills include P&L management, multi-tasking, problem-solving, and proficiency with tools like SAP, Salesforce, and ServiceMax. Biopharma specifics: experience with medical/ophthalmic laser technology, hospital operating protocols, and connecting devices to hospital networks. The role demands 50% overnight travel within the region, with a mix of home office (40%) and field work (60%).