Manager, Field Operations (CRM)
Alkermes
Full-time
Remote friendly (Waltham, MA)
Worldwide
Operations
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Manager, Field Operations – CRM and Field Support
This position will be responsible for managing field support initiatives including the management of the field CRM platform. As a member of the Field Operations team, this position will work closely with all Field Operation Functions (Field Measurement, Sales Administration, Incentive Compensation, and our Master Data Management team) as well as IT, Brand Teams, Commercial Services and Commercial Operations & Analytics, Finance, Human Resources, IT, and key vendors to support the commercial team.
The ideal candidate will be a hands-on self-starter with solid organizational and analytical skills and a solid understanding of supporting field sales. The candidate will be able to work with a diverse group of stakeholders to execute multiple projects in conjunction with normal daily activities. The candidate will have the strong documentation skills, and ability to identify and execute continuous process improvement. The candidate needs to possess the ability to execute details as well as the ability to summarize and communicate those details to other people.
The position requires a highly motivated individual able to work cross-functionally. Alkermes has recently adopted a hybrid working environment to support and meet the needs of employees and this role will operate in a flexible environment with 60% of time in the office and 40% from home.