Manager, Field Operations

Role Summary

Manager, Field Operations leads the planning, design, payout, and administration of sales incentive plans and related programs for the commercial field sales organization. The role includes applying analytics to optimize field force sizing, territory alignments, and deployment strategies, and presenting insights to senior leadership. It also involves managing vendor relationships and driving cross-functional projects to support sales strategy and product launches.

Responsibilities

• Responsible for planning, design, payout and administration of sales compensation incentive plans and special incentive programs for PPD commercial field sales.
• Statistically Supported Analytics: A successful candidate will be skilled in a variety of analytical techniques, including regression analysis, marketing mix model reviews, cluster analysis, and data visualization.
• Field Force Sizing Structure and Optimization: Identify the right field force size and structure by leveraging design methodologies, competitive analysis, forecast, and other relevant data resources; design territory alignments to optimize resource allocation and restructure field teams as needed.
• Understand strategic and tactical issues, employ appropriate methodologies to analyze data and provide insights and recommendations related to field deployment and customer targeting.
• Develop and deliver formal presentations to internal and field teams including senior management and sales leadership.
• Collaborate with peers and Sales and Marketing leadership on a regular basis.
• Manage all aspects of vendor relationships on a day-to-day basis, ensuring vendor-assisted projects are managed within budget and timeline and appropriate methodologies are employed.
• Design and deploy optimal solutions that are innovative, add value and meet current and future business requirements.
• Drive multiple complex projects, balancing between short-term and long-term objectives and managing the projects within budget and timelines.

Qualifications

• BA/BS/Business degree or equivalent business experience.
• 5+ years of experience in areas relevant to the function, such as: Sales Incentives, Marketing Sales Operations, Finance, Customer Service, Life Sciences, or Information Technology.
• Has a proven track record of success in transforming data into powerful information for sales/marketing management.
• Project manages one or more projects and drives the sales organization and cross functional teams to execute on targeting strategies and tactics.
• Must exhibit proficiency commensurate with grade in the following competencies: adaptability, teamwork, initiative, innovation, integrity, analytical, leadership, strategic thinking, drive for results, and communication.
• Knowledgeable on a variety of PC programs (including, but not limited to Outlook, Excel, Access, PowerPoint).