Manager, Field Operations

Role Summary

Role overview: The Manager, Field Operations leads centralized support to the Commercial Sales Organization, providing strategy, processes, resources, and tools that enable the sales team to drive results. The role oversees the design, payout, and administration of sales incentive plans and related programs, and supports field deployment for existing franchises and new product launches. The position collaborates with Sales, Marketing, and external partners to deliver innovative solutions that meet current and future business needs.

Responsibilities

• Planning, design, payout and administration of sales compensation incentive plans and special incentive programs for PPD commercial field sales.
• Statistical analytics: regression analysis, marketing mix model reviews, cluster analysis, and data visualization.
• Field force sizing and optimization: identify the right field force size and structure; design territory alignments; evaluate ongoing organizational needs and restructure field teams for new product launches.
• Understand strategic and tactical issues, employ appropriate methodologies to analyze data and provide insights and recommendations as it relates to field deployment, customer targeting.
• Develop and deliver formal presentations to internal and field teams including senior management and sales leadership.
• Collaborate with peers and Sales and Marketing leadership on a regular basis.
• Manage all aspects of vendor relationships on a day-to-day basis. Ensure vendor-assisted projects are managed within budget and timeline and appropriate methodologies are employed.
• Design and deploy optimal solutions that are innovative, add value and meet current and future business requirements.
• Drive multiple complex projects, balancing between short-term and long-term objectives and managing the projects within budget and timelines.

Qualifications

• BA/BS/Business degree or equivalent business experience
• 5+ years of experience in areas relevant to the function, such as: Sales Incentives, Marketing Sales Operations, Finance, Customer Service, or Life Sciences, or Information Technology.
• Has a proven track record of success in transforming data into powerful information for sales/marketing management
• Project manages one or more projects and drives the sales organization and cross functional teams to execute on targeting strategies and tactics
• Must exhibit proficiency commensurate with grade in the following competencies: adaptability, teamwork, initiative, innovation, integrity, analytical, leadership, strategic thinking, drive for results, and communication
• Knowledgeable on a variety of PC programs (including, but not limited to Outlook, Excel, Access, PowerPoint).