Manager, Field Operations

Role Summary

The Manager, Field Operations provides centralized support to the Commercial Sales Organization through the Sales Incentive Operations team. The team sets strategy, direction, processes, resources, and tools that enable the sales organization to drive sales, including support for existing franchises and new product launches. The role collaborates with Sales and Marketing leadership, manages vendor relationships, and designs field deployment solutions to optimize resources and meet business needs.

Responsibilities

• Responsible for planning, design, payout and administration of sales compensation incentive plans and special incentive programs for PPD commercial field sales.
• Statistically Supported Analytics: Strong analytical capabilities including regression analysis, Marketing Mix Model reviews, cluster analysis, and data visualization.
• Field Force Sizing Structure and Optimization: Identify the right field force size and structure using design methodologies, competitive analysis, forecasts, and other data; design territory alignments to optimize resource allocation; evaluate ongoing organizational needs and restructure field teams for situations such as new product launch.
• Understand strategic and tactical issues, employ appropriate methodologies to analyze data and provide insights and recommendations as it relates to field deployment, customer targeting
• Develop and deliver formal presentations to internal and field teams including senior management and sales leadership
• Collaborate with peers and Sales and Marketing leadership on a regular basis.
• Manage all aspects of vendor relationships on a day-to-day basis. Ensure vendor-assisted projects are managed within budget and timeline and appropriate methodologies are employed
• Design and deploy optimal solutions that are innovative, add value and meet current and future business requirements
• Drive multiple complex projects, balancing between short-term and long-term objectives and managing the projects within budget and timelines

Skills

• Knowledgeable on PC programs (including Outlook, Excel, Access, and PowerPoint)

Education

• BA/BS/Business degree or equivalent business experience

Qualifications

• 5+ years of experience in areas relevant to the function, such as: Sales Incentives, Marketing Sales Operations, Finance, Customer Service, Life Sciences, or Information Technology.
• Has a proven track record of success in transforming data into powerful information for sales/marketing management
• Project manages one or more projects and drives the sales organization and cross functional teams to execute on targeting strategies and tactics
• Must exhibit proficiency commensurate with grade in the following competencies: adaptability, teamwork, initiative, innovation, integrity, analytical, leadership, strategic thinking, drive for results, and communication