Manager, Customer Analytics & Insights, EMD

Role: Manager, Customer Analytics & Insights at Jazz Pharmaceuticals, focusing on delivering data-driven insights to support franchise strategy and performance analysis in the biopharma sector. Responsibilities: conduct secondary data analysis (claims, EHR/EMR, CRM), synthesize insights across multiple data sources, develop dashboards, and support primary market research to understand customer needs (HCPs, patients, payers). Collaborate closely with Commercial, Medical, and Market Access teams to inform brand planning and optimize customer experiences. Requirements: Bachelor's degree in a quantitative or scientific field; 4-6+ years in analytics, market research, or consulting, with experience working with healthcare or pharma datasets (e.g., IQVIA, claims data). Proficiency in data analytics tools (Power BI, Tableau, SQL, R, Python) and research methodologies (qualitative and quantitative). Preferred qualifications include an advanced degree (MBA or relevant graduate). High-Value: experience analyzing pharma-specific data sources, healthcare datasets, and working in regulated environments. The role involves a matrixed environment with cross-functional stakeholders, emphasizing collaborative problem-solving and continuous process improvements.