Manager, Customer Analytics & Insights, EMD

Role: Manager of Customer Analytics & Insights at Jazz Pharmaceuticals, responsible for delivering data-driven insights to support franchise strategy and performance optimization. Responsibilities include analyzing secondary healthcare data sources, conducting primary market research (qualitative and quantitative), synthesizing insights across datasets, and developing dashboards and reports for ongoing monitoring. The role also involves cross-functional collaboration with Commercial, Medical, and Market Access teams to translate insights into strategic actions and improve customer experience outcomes. Requirements: Bachelor’s in a quantitative or scientific field; 4-6+ years in analytics, market research, or consulting, preferably within healthcare or pharma. Skills include proficiency with analytics tools (Power BI, Tableau, SQL, R, Python), experience with pharma datasets (IQVIA, claims data), and strong problem-solving abilities. Preferred qualifications include an advanced degree (MBA or similar). High-value specifics: healthcare datasets analysis, market research expertise, experience supporting commercial strategies in regulated environments, and working within a matrixed organization. Work setup: not specified; based in the US with a salary range of $120,000-$180,000 plus benefits.