Manager, Customer Analytics & Insights

Role: Manager of Customer Analytics & Insights responsible for delivering data-driven insights to support franchise strategies in neuroscience and oncology. Responsibilities: conduct secondary data analysis (claims, EHR, CRM), synthesize insights across sources, support primary market research, develop dashboards, and collaborate across Commercial, Medical, and Market Access teams to improve customer experience outcomes. Requirements: Bachelor's in a scientific, business, or quantitative field; 4-6+ years in analytics or market research, with healthcare/pharma dataset experience (e.g., IQVIA); proficiency in Power BI, Tableau, SQL, R, or SAS; strong problem-solving and cross-functional collaboration skills. Preferred: MBA or advanced degree, experience in regulated pharma environments. HighValue: focus on healthcare datasets, analytics, market research (qualitative and quantitative), in a matrixed organization supporting neuroscience and oncology therapeutics.