Manager, Customer Analytics & Insights

Role: Manager of Customer Analytics & Insights supporting Jazz Pharmaceuticals' biopharma strategic decision-making. Objectives: deliver data-driven insights from secondary data and primary research to optimize brand strategies and improve customer experiences. Responsibilities: conduct advanced analysis of claims, EHR, pharmacy, CRM, and omnichannel data; synthesize insights across sources; design and execute qualitative and quantitative research; develop dashboards and analytical tools; collaborate across Commercial, Medical, and Market Access teams; support data quality initiatives; interpret landscape and competitive analyses. Requirements: Bachelor’s degree in a quantitative, scientific, or business field; 4-6+ years in analytics, market research, or consulting, preferably within healthcare or pharma; proficiency in tools like Power BI, Tableau, SQL, Python, R, or SAS; experience with healthcare datasets such as IQVIA DDD, Xponent, or claims data; strong problem-solving and collaboration skills. Preferred: advanced degree (MBA or equivalent), healthcare industry experience. HighValue: expertise in secondary pharma data analysis, primary market research methods, and familiarity with pharma datasets; cross-functional stakeholder engagement; work in a regulated, fast-paced environment.