Manager contract management

Role Summary

The Contract Manager supports Pfizer by executing against contract strategies for the customer base which includes but is not limited to the following books of business: Pfizer Sterile Injectables, Surgical, Oncology and Diagnostic products. The Contract Management Team is a business team within the Market Access Strategy, Pricing & Analytics (MASPA) Institutional Contracting department which focuses on developing, implementing, and maintaining critical contractual agreements to support Pfizer Business Unit Sales and Portfolio strategies. The Contract Manager will be accountable for having a general working knowledge of the pharmaceutical industry. The Contract Manager will be responsible for specific assigned accounts and contract lifecycle management. This position is project management oriented in that the individual will work with a large cross-functional team. The Contract Manager will work within the laws and regulations of the pharmaceutical industry and Pfizer Policies.

Responsibilities

• Develop contractual proposals and agreements in support of Pfizer Business Unit and Product Brand team initiatives related to low - mid value and complexity customer agreements
• Devise low to mid value and complexity customer agreements that maximize product utilization and profitability while ensuring compliance with all laws and regulations, pricing guidelines, portfolio management and brand strategy.
• Manage low to mid value and complexity executed agreements during their term; Develop amendments and communications to the customer.
• Track contract lifecycle and product offerings, analyze contract performance, present customer performance results to team lead and cross-functional stakeholders.
• Growing knowledge of business, financial, legal, and commercial contract process, and requirements; manage the development of standard contract documents that are presented and negotiated with customers.
• Leverage knowledge of customers, markets, and Pfizer strategies to understand the impact of evolving contract strategies; maintain the integrity of the existing SOX compliant departmental controls, good documentation practices and contract governance, and lead conversion around contract recommendations with minimal support from team lead.
• Foundational knowledge and understanding of institutional customers; growing knowledge of legal, business, and financial terms and conditions across the pharmaceutical product distribution channel from wholesaler to pharmacy to institutions and through managed care pharmaceutical benefit.
• Able to anticipate and escalate impact risk related to Pfizer, business unit and/or other contracts in the development and use of terms and conditions.
• General knowledge of how changes in healthcare laws and regulations impact critical customer engagements.
• Offers guidance on operational processes and needs during the contract lifecycle with minimal guidance from team lead.
• Lead projects with low to medium risk level, impacting Contracting Management and cross-functional teams. Demonstrate initiative and ownership in independently completing assigned projects to its completion; Projects may include:
  • Continuous Improvements – Identify opportunities for process improvements; Participate in the effort to design and implement changes; Partner with Digital and key stakeholders to include internal contracting teams and external Business teams on improvements to the process.
  • System Enhancements – Partner with Digital and key stakeholders to document requirements and test functionality. Escalate areas of risk timely to the team lead and project leads.
  • Test system functionality – Partner with Digital and key stakeholders to complete user acceptance testing requirements; review, approve and execute test scripts and report defects and escalate areas of risk timely to team lead and project leads.

Qualifications

• Required: Bachelor's degree with 4+ years of experience OR a Master's degree with 2+ years of experience OR PhD OR an Associate degree with 8+ years of experience OR a High School diploma (or equivalent) with 10+ years of relevant experience.
• Preferred: Relevant work experience in the pharmaceutical industry, managed care, or contracting space.
• Required: Comfortable working under critical deadlines, and the ability to manage multiple tasks simultaneously.
• Required: Excellent interpersonal and communication skills; both written and verbal, to influence and develop customer relationships and offer guidance.
• Required: Comfortable with ambiguity; ability to act without having the total picture.
• Required: Demonstrated effective collaboration within Contracting Management and cross-functional teams to drive processes and operations.
• Required: Strong proficiency in Microsoft Word, Excel, and PowerPoint.
• Required: Has previous exposure to Pfizer contracting systems (Flex and BO) or has demonstrated the ability to learn new systems.
• Required: Ability to perform mathematical calculations, ability to perform complex data analysis, read documents.