Manager, Content Intelligence/Knowledge Designer

Role: Manager of Content Intelligence & Knowledge Design, responsible for optimizing digital employee experiences through content strategy, analytics, and knowledge management. Objectives include enhancing content findability, usability, and employee self-service success by leveraging data insights to identify gaps and improve search effectiveness. Core responsibilities encompass measuring content performance across HR portals and knowledge bases, developing dashboards for insights, conducting content audits, and establishing content standards for voice, tone, and inclusivity. Qualifications: Bachelor's Degree with 7+ years in content strategy, knowledge management, or digital experience, and 5+ years in enterprise content governance and analytics. Preferred skills include experience with ServiceNow HRSD, search analytics, taxonomy, and employee portals, plus expertise in developing content standards and dashboards. High-value specifics: Focus on employee-facing digital content, knowledge management, and experience with AI-driven knowledge systems. Collaboration involves partnering with HR Centers of Excellence, Communications, and business stakeholders. Work setup is hybrid (Burlington or Durham, NC) with a standard full-time schedule; flexibility may be required.