Manager, Commercial Master Data Management (MDM)

Role Summary

Manager, Commercial Master Data Management (MDM) responsible for the stewardship of Commercial master data assets with a focus on customer master data (prescribers, accounts, payers, and affiliations). Reports to the Director, Commercial Master Data Management and collaborates with Field Operations, Analytics, Sales, IT, and data management service providers to manage and enhance master data, resolve data issues, and improve systems and processes. Works with Legal, Finance, and external vendors to enforce data governance standards, policies, and best practices to ensure data quality and reliable analytics, reporting, and decision-making. This position follows a weekly hybrid schedule in the Waltham office.

Responsibilities

Data Stewardship & Operations

• Manage a team of data stewards (internal and/or external) to provide direction and guidance to manage the Commercial master data assets
• Lead timely resolution of field-submitted Data Change Requests (DCRs) and data inquiries from field and home office users
• Monitor incoming requests, research data issues/discrepancies, make decisions, implement changes in systems and processes, and communicate decisions back to impacted teams
• Create and maintain department work instructions and documentation for master data management

Data Quality & Analytics

• Independently conduct regular data quality assessments, identify issues, and collaborate with relevant teams to rectify data discrepancies and anomalies
• Provide guidance and recommendations to improve master data quality for customers including HCP, HCO, and affiliations
• Create and maintain exception reports using SQL, MDM, or CRM report building functions to identify and correct inaccurate customer data attributes
• Provide standard and ad hoc analysis and reports to generate insights and enrich master data

Collaboration & Innovation

• Participate in and lead discussions on master data in cross-functional meetings such as the Commercial Data & Operations End-to-End meetings and CRM and Sales Reporting enhancement meetings
• Collaborate with commercial stakeholders, IT, and external vendors on requirement gathering, development, and testing of new data and system changes
• Develop and provide training and guidance to teams across the Commercial organization on data stewardship best practices and processes involving data
• Engage with industry resources to learn about best practices in maintaining high quality master data
• Support the evaluation and implementation of advanced technologies, including AI/ML for automated data anomaly detection, processing, and stewardship

Qualifications

• Required: Bachelor’s degree
• Required: 4-6 years’ experience supporting pharmaceutical commercial operations with 1-2 years’ experience in an MDM-related role
• Required: Experience with MDM concepts such as match & merge, survivorship, and data standardization
• Experience with Veeva CRM and Informatica MDM preferred
• Experience with common pharmaceutical commercial datasets such as IQVIA OneKey, Xponent, DDD, Claims data, Formulary data, Specialty Pharmacy data preferred
• Understand the core principles and dimensions of data management within the life science sector
• Required: Proficient with SQL/Snowflake, Tableau, and Microsoft Office applications including Excel and PowerPoint
• Preferred: Strong sense of ownership and accountability

Education

• Bachelor’s degree required

Additional Requirements

• Ability to work a weekly hybrid schedule in the Waltham office