Manager - Commercial Education Product Launch

Role Summary

The Manager – Commercial Education is responsible for the development, implementation, and adoption of the training program within Caris Life Sciences, ensuring peak performance of the commercial group toward achieving the desired company goals and metrics. The Manager will report to the Senior Director of Commercial Education and work closely with the other members of the Commercial Education Team, the Sales Leadership Team, Marketing, field-based personnel, and other departments to maintain a high level of communication, uncover needs, and create a strategy for constant improvement.

Responsibilities

• This training manager will be responsible for all content creation and updating relating to new products and updated product features.
• This manager will be a liaison for the Commercial Education team and the Marketing team at Caris, ensuring that the sales team is educated on the newest products, features, and messaging from Marketing.
• Development, management, and deployment of core curriculum for new hires to the organization as well as continuous training for our existing sales team.
• Design (creates agenda and training materials) and facilitate training classes as necessary.
• Regularly assess the performance of the commercial team and seek to identifies regional, national, and role specific training needs and competency gaps and collaborate to devise a training plan(s) for improvement.
• Organize, lead, and present virtual and in-person trainings when requested.
• Field travel with members of the commercial team to learn about field challenges that can be supported by training as well as provide just in time coaching feedback to field team personnel and their supervisor.
• Collaborate with partners across the organization.
• Maintain a general understanding of the company’s core products, systems, and processes to develop training in any of these areas.
• Handle multiple simultaneous projects, prioritize to meet tight deadlines, and demonstrate calmness in times of uncertainty and under stress.
• Apply strategic and creative thinking.
• Use Allego (Caris LMS), MS Word, MS Excel, PowerPoint, and other tools when necessary for the creation of visually and verbally engaging training materials and reports.
• Work within a group setting and take a personal sense of responsibility for group performance.
• Submit all necessary paperwork, including travel itineraries, activity reports, monthly reports and expense reports, as required, accurately and in a timely manner.
• Perform other related duties as assigned.
• Create clear, well written, grammatically correct communications and training documents.
• Continuously explore, assess, and present cutting edge tools and industry trends to enhance the effectiveness of the Commercial Education department.
• Measure and report effectiveness of training programs toward pre-defined goals.

Qualifications

• Required: Training and development experience in a biotech or healthcare related field.
• Required: A minimum of 3 years’ experience in a healthcare.
• Required: Experience successfully coaching others.
• Required: Proven ability to effectively present to small and large audiences.
• Required: Must be a self-starter requiring little supervision.
• Required: Bachelor's degree from an accredited university.
• Required: Proficient computer skills, which must include: Learning Management System course and curriculum creation, Microsoft Word, Excel, Outlook, and PowerPoint.
• Required: Ability to travel up to 25%
• Preferred: Experience in Biotech, Oncology, Genetic testing.
• Preferred: Possess high degree of leadership, professional poise, and communication skills.
• Preferred: Ability to successfully mentor/coach others.
• Preferred: Demonstrates decision making ability towards solving problems, while working under pressure and effectively communicating these solutions to sales leadership.
• Preferred: Strong organizational skills and attention to detail.
• Preferred: Ability to multi-task and work in a fast-past, deadline driven environment.
• Preferred: Having a strong knowledge of oncology therapeutics and molecular laboratory science is an advantage.
• Preferred: Proficient computer skills, including LMS content creation, Microsoft Word, Excel, Outlook, and PowerPoint. General working knowledge of Internet for business use.
• Preferred: Demonstrated ability to positively receive and respond to feedback for improvement and development.

Additional Requirements

• Some evenings and/or weekends may be required.
• Must possess ability to sit and/or stand for long periods of time.
• May be required to lift routine office/training supplies and use standard office equipment.