Manager, AI CRM Engineering - Field Enablement

Role: Lead AI CRM engineering, focusing on developing and deploying AI-enabled solutions within Veeva CRM and related platforms to enhance sales and marketing effectiveness in the biopharma sector. Responsibilities: design and implement AI workflows, evaluate generative AI use cases, develop predictive dashboards, automate CRM workflows with AI agents, and ensure AI governance and compliance. Collaborate with Data Science teams to operationalize ML models; lead architecture, build, testing, and deployment activities; promote reusable AI code libraries; and mentor global CRM developer teams. Requirements: Bachelor's in Computer Science, Data Science, or related; 5+ years in IT and CRM solution delivery; 2+ years in AI/ML development, including LLMs and enterprise AI integrations; strong SQL, Python, and cloud skills (AWS, Azure, GCP); experience with SDLC, validated systems, and regulated environments. Preferred: hands-on experience with LLM frameworks, CRM platforms (Veeva Vault, Salesforce), predictive modeling, CI/CD pipelines, and certifications in Veeva or Salesforce CRM. High-Value: AI/ML workflows, generative AI, predictive KPIs, compliance in life sciences, and global CRM solution delivery. Work setup: role may involve on-site, hybrid, or remote work depending on company policy.