Manager, Accounts I

Role Summary

The Account Manager I serves as the primary point of contact who partners with Business Owners and stakeholders across the organization to provide strategic, compliance, and operational counsel for sponsorship/exhibit/membership (SEM) needs. They enable effective, compliant corporate and regional engagements and support disease state awareness education for colleagues, the industry, patients, and HCO/Customers. The role acts as the SME for SEM processes and serves as the primary point of contact for audits related to this area.

Responsibilities

• Fosters long-term partnerships and serves as the point of contact for AbbVie and its subsidiaries to take responsibility for all aspects associated with global Third-Party Engagements to support AbbVie's business goals and objectives along with its footprint in the landscape of the related disease state.
• Reviews and approves SEM requests to ensure a legitimate business need exists for the industry event being sought, including working with AbbVie legal to negotiate Legal Redlines.
• Responsible for timely communication of status and issues that could impact timelines.
• Proactively looks for ways to improve and streamline internal processes.
• Drives implementation of process changes and system assessment as well as Business Owner training.
• Successfully builds strong productive, mutually beneficial relationships while enhancing collaboration with peers, internal stakeholders and external partners.
• Responsible for compliance with country-specific laws, company and departmental policies and procedures for interacting with HCOs, GPOs, Non-Profits, and Patients globally in the SEM space.
• Provides solutions and contingency plans to facilitate business success. Demonstrates authority and decision-making ability.
• Leverages knowledge of customer’s goals/priorities and is a strong partner to support those strategies and objectives. Holds self and team accountable for driving results that align with the SEM center of excellence.

Qualifications

• Ability to produce clear, concise, and professional communications to business owners and external HCOs/Customers.
• Ability to communicate schedules to Business Owners and coordinate activities to ensure business needs and compliance requirements are met.
• Excellent communication skills: written, presentation and oral that persuades and gains understanding and alignment with others in a professional tone.
• Strong ability to read and display professional non-verbal cues with others. Able to influence and communicate with various levels of the organization.
• Ability to prioritize and multi-task in a fast-paced environment.
• Willing to take on additional responsibilities and demonstrate ability to multitask and manage multiple small to large projects in a cross-functional environment.
• Ability to present and explain complex information in a way that establishes rapport, persuade others and gains understanding and alignment.
• Must demonstrate professionalism, strong customer focus, and ability to not only manage but exceed customer expectations.
• Demonstrates thorough understanding of all requirements associated with Sponsorships, Exhibits, and Memberships (SEM).
• Provides solutions and contingency plans to facilitate business success. Demonstrates authority and decision-making ability.
• Leverages knowledge of customer’s goals/priorities and is a strong partner to support those strategies and objectives. Holds self and team accountable for driving results that align with the SEM center of excellence.