Managed Service Lead, Cybersecurity

Role Summary

The Managed Service Lead is a member of the Head of Access Automation’s leadership team and is accountable for operational excellence in Identity and Access Management (IAM). IAM is a cornerstone of Biogen’s application security, IT GXP/Quality compliance standards and IT user experience. The role focuses on delivering resilience, simplification and scale through continuous improvement of the services provided to the entire organization.

Responsibilities

• Lead continuous service evaluation and improvement initiatives, collaborating with stakeholders to identify and remediate service line and technology issues.
• Own and drive service improvement plans, managing timelines, deliverables, resource allocation, change management, and stakeholder engagement.
• Work cross-functionally to manage risk and troubleshoot within complex infrastructures, maintaining command over major incidents affecting core service lines.
• Ensure compliance with regulatory requirements such as SOX and GxP by maintaining thorough documentation, including runbooks, policies, and procedures.
• Develop and manage talent within your team, fostering a culture of success and growth.
• Implement lasting solutions and services for multiple stakeholders, demonstrating a proven track record of customer success outside traditional IT and Cyber organizations.

Qualifications

• Required: 10+ years of experience in IT service management and/or management of an MSP staff within a regulated industry
• Required: At least 7 years of experience with cybersecurity initiatives supporting Identity Governance and Privileged Access Management which includes identity access technologies, i.e. MS Active Directory, Okta, SailPoint, CyberArk
• Required: Proven success in managing complex programs and projects.
• Required: Strong track record of achieving customer success with business stakeholders beyond IT and Cyber domains.
• Required: A track record of customer success with business stakeholders outside of the IT and Cyber organizations. The ability to implement lasting solutions and services to multiple stakeholders
• Required: Demonstrated success in talent development and management.
• Required: Bachelor’s Degree in a related field
• Preferred: Experience with automation and process improvement in an IAM context.
• Preferred: Familiarity with regulatory compliance standards such as SOX and GxP.