Logistics Process Manager (Cost to Serve)

Role Summary

Logistics Process Manager (Cost to Serve) at GSK. The role is a Subject Matter Expert for logistics freight audit and settlement, responsible for establishing robust, standardized, and efficient processes across GSK. Focuses on simplification, standardization, and automation of the Cost to Serve and freight settlement operations, supporting data-driven decision making and transformation projects within Global Logistics.

Responsibilities

• Be the Subject Matter Expert for the Freight Settlement process; provide expert guidance and support to stakeholders.
• Collaborate with internal and external stakeholders to define, document, and implement best-in-class processes for Cost to Serve.
• Own analytics requirements and tools to support visibility and analysis of freight spend.
• Lead and support change requests aimed at standardising invoicing processes across the GSK network.
• Own the master data process requirements for effective freight audit and settlement and govern with relevant teams.
• Drive continuous improvement initiatives to optimise Cost to Serve processes through change request governance.
• Support audit readiness and contribute to resolution of findings related to Cost to Serve processes.
• Foster a culture of data-driven decision-making and process excellence within the logistics function.

Qualifications

• Required: Relevant degree (e.g., Supply Chain Management / Logistics / Finance) or strong relevant supply-chain and logistics experience.
• Required: Understanding of governance and compliance, ideally from a highly-regulated environment.
• Required: Strong data-analysis skills (e.g., Power BI or similar data visualization/reporting tools).
• Preferred: Knowledge/experience of GMP.

Education

• Relevant degree or equivalent practical experience in supply chain, logistics, or finance.

Skills

• Logistics and freight settlement expertise
• Process standardization and transformation management
• Data analytics and reporting
• Stakeholder management and collaboration
• Master data governance
• Change management and user acceptance testing

Additional Requirements

• Location: London, Wavre, Poznan, or Durham (US) preferred.
• Ability to work with diverse stakeholders, including on-site teams and senior management.
• Proactive, self-driven problem solver with strong interpersonal skills and change leadership capability.