LMS Administrator

Role Summary

The LMS Administrator is an integral part of the Human Resources team based out of the US - Teaneck, NJ site. The LMS Administrator is responsible for the day-to-day administration, configuration, and optimization of the Docebo Learning Management System. This role partners closely with Learning & Development, HR, IT, and business stakeholders to ensure a seamless, scalable, and engaging learning experience for learners while maintaining system integrity, data accuracy, and governance.

Responsibilities

• System Oversight & Governance:
  • Serve as the primary administrator for the Docebo LMS, managing system configuration, users, groups, branches, roles, and permissions.
  • Manage day-to-day LMS operations including course setup, enrollments, learning plans, certifications, and automated workflows.
  • Configure and maintain pages, menus, channels, and assets to support a consistent and intuitive learner experience.
• Content & Learning Experience Support:
  • Configure, test, and launch eLearning, ILT, VILT, and blended learning programs within Docebo.
  • Ensure all learning content complies with SCORM, xAPI, and AICC standards.
  • Support content tagging, taxonomy, and auditing to improve discoverability and reporting.
• User Support & Troubleshooting:
  • Provide Tier 1–2 support for learners, instructors, and administrators; troubleshoot technical issues and resolve system errors.
  • Liaise with Docebo support and vendors for escalated issues and platform enhancements.
  • Create and maintain LMS documentation, job aids, and standard operating procedures.
• Training & Adoption:
  • Develop and execute strategies for user adoption and engagement.
  • Coordinate and lead training sessions for end-users.
  • Create documentation and best practices for LMS usage.
• Reporting & Analytics:
  • Monitor platform usage, learner progress, and completion data using Docebo reports and dashboards.
  • Partner with L&D and business stakeholders to provide insights and recommendations based on learning data.
• System Optimization & Enhancements:
  • Participate in testing, validation, and rollout of new Docebo features, upgrades, and releases.
  • Recommend and implement process improvements to enhance system efficiency, data accuracy, and user experience.
  • Support integrations between Docebo and other enterprise systems (e.g., HRIS, SSO, learning tools).
• Docebo Connect Recipe Ownership:
  • Learn and work with Docebo Connect to build recipes, while identifying gaps, missing requirements, and needed improvements, and ensuring they are addressed.
  • Maintain recipes, including edits and updates.
  • Validate and test recipes end to end, including defining the required test cases and executing them.
  • Complete relevant Docebo University courses and review Knowledge Base articles.

Qualifications

• Required: Hands-on experience administering Docebo LMS or a comparable enterprise LMS.
• Required: Strong understanding of LMS concepts, eLearning standards (SCORM, xAPI, AICC), and digital learning workflows.
• Required: Experience supporting learners and stakeholders in a corporate or global learning environment.
• Required: Excellent problem-solving, documentation, and communication skills.
• Preferred: Experience with Docebo automations, learning plans, certifications, and engagement features (badges, communities, leaderboards).
• Preferred: Familiarity with HTML/CSS for minor UI or platform enhancements.
• Preferred: Experience supporting LMS governance, compliance, or regulated training environments.
• Preferred: Background in Learning & Development, HR Technology, or Instructional Design.

Education

• Hands-on experience administering Docebo LMS or a comparable enterprise LMS.
• Strong understanding of LMS concepts, eLearning standards (SCORM, xAPI, AICC), and digital learning workflows.
• Experience supporting learners and stakeholders in a corporate or global learning environment.
• Excellent problem-solving, documentation, and communication skills.

Skills

• Managing Time
• Accountable
• Acting as a Champion for Change
• Prioritizing and Organizing Work
• Adaptable
• Sharing Information
• Supporting Change
• Supporting Coworkers
• Collaborative
• Supporting Organizational Goals
• Communicating Effectively
• Testing and Troubleshooting
• Critical Thinking
• Customer Service Orientation
• Thinking Globally
• Using Computers and Technology
• Utilizing Feedback
• Demonstrating Initiative
• Working with Diverse Populations
• Detailed Oriented
• Developing Talent
• Interacting with People at Different Levels
• Learning Quickly