Liquid Profiling Specialist

Role: Liquid Profiling Specialist - Customer Support, acts as SME and liaison between lab, field, and customer support teams to ensure efficient liquid profiling case workflows. Responsibilities: review and triage cases per SOPs, troubleshoot mobile phlebotomy, monitor case status, develop training, investigate delays, and manage escalations including client or patient issues. Maintains relationships across departments, documents workflow gaps, and recommends SOP updates. Qualifications: high school diploma; 1-3 years in customer support, with understanding of HIPAA, patient data privacy, and experience with hardware, Windows OS, and productivity software. Preferred: 1+ years training experience and lab background. High-value specifics: support of molecular liquid profiling assays; involvement in process improvement and quality checks; requires flexibility for travel, occasional evening/weekend hours, and hybrid work post-90 days. Position reports to Customer Support Manager and involves direct interaction with lab and mobile phlebotomy vendors, with a focus on ensuring case integrity and compliance.