Legal Operations Analyst

Role Summary

The Legal Operations Analyst works with the BMS Law Department globally to define and support operational and strategic approaches to ensure business success by managing and continuously improving Legal Operations processes. They play an integral role in planning projects and programs for the Law Department and monitor and deliver project metrics. The role reports to the Associate Director of Legal Operations and collaborates with enabling functions including Information Technology, Finance and Global Procurement to support the Law Department's strategic goals, processes and programs.

Responsibilities

• Drive progress on day-to-day legal operations projects focused on overall departmental administration.
• Define system requirements and testing; work with internal groups and external vendors on delivery and validation of technology.
• Develop reports to analyze and report the efficiency of the spend portfolio.
• Support policy and process business requirements in conjunction with change projects.
• Support process improvements opportunities and suggest new methods to improve client experience and department productivity.
• Provide first-line support for the legal E-Billing system within BMS.
• Collect, monitor and analyze budgets, projections and accruals.
• Review and audit invoices within the E-Billing system to ensure compliance with E-Billing procedures and invoice processing rules.
• Develop rules and workflows in systems to support E-Billing, matter management, knowledge management and performance reporting.
• Maintain matters and records within the E-Billing system; conduct system audits to ensure data accuracy; manage timekeepers and timekeeper rates.
• Provide input for training and communication planning for new projects/processes to internal and external customers and/or stakeholders; conduct training as needed.
• Serve as a liaison and escalation point for work with other enabling functions including IT.
• Support the implementation and enforcement of policies and best practices for managing technology projects across the Department on a global basis.
• Support the rollout of education and training across the department on the benefits of new processes and technologies to promote adoption.
• Assist with the preparation and delivery of self-help tools, materials/resources such as tool kits, process and procedures documents, training materials, policy documents and guidelines.
• Assist with ELM reconfigurations, updates, AI-implementation and workflow automation.

Qualifications

• Required: Minimum of three (3) years of experience as a business/operations analyst in a corporate law department. Equivalent experience as a business/operations analyst within other functions such as Finance, Procurement and/or Commercial will also be considered.
• Required: Minimum education of a bachelor's degree is required.
• Preferred: Degree in Finance, Accounting, Business or Information System Management.
• Required: Understanding of project management, process improvement and change management approaches and methodologies.
• Preferred: Experience implementing enhancements/changes to ELM/eBilling systems; ONIT preferred.
• Preferred: Hands-on experience with maintaining/building SharePoint-based intranet sites.