How you will contribute:
- Lead change management work across the organization including communications, training, stakeholder engagement, and adoption planning.
- Drive adoption and sustained use of new processes, technologies, and ways of working across the Function.
- Develop and maintain the Functionβs enterprise change management standards.
- Lead change strategy for major initiatives including technology, process, and operating model changes.
- Define the change vision, objectives, and success measures for key initiatives (e.g., CLM rollout, matter management, eBilling, knowledge management, playbooks, intake, case/workflow management, reporting enhancements).
- Build an integrated change roadmap across multiple initiatives to avoid fatigue and conflicting messages.
- Establish the case for change (risk reduction, cycle-time, cost control, consistency, better stakeholder experience).
- Manage Function-wide communications channels including town halls, newsletters, and leadership messaging.
- Build stakeholder alignment and coach senior Function leaders.
- Monitor adoption metrics, feedback, and sentiment to reinforce success.
- Partner with L&D to integrate training and with PMO to embed adoption into delivery plans.
- Create and manage communication programs (newsletters, town halls, annual reports, GC leadership communications, team all-hands).
- Embed a culture of accountability, transparency, and continuous improvement.
Minimum Requirements/Qualifications:
- 8+ years leading change in a corporate function for process, technology, or organizational transformations.
- Hands-on change leadership experience with systems such as CLM, case/workflow/risk management, AI technologies, eBilling, eDiscovery, knowledge management, and intake portals (or comparable platforms).
- Ability to influence senior functional leaders without direct authority.
- Strong stakeholder management, conflict resolution, and facilitation skills.
- Comfort handling resistance in high-pressure, high-autonomy cultures.
- Executive-ready writing and live presentation skills.
- Define adoption KPIs tied to outcomes (cycle time, compliance, cost, data quality).
- Use system analytics, surveys, and qualitative feedback loops.
- Strong project/program management fundamentals (planning, RAID logs, dependency tracking).
- Ability to run multiple workstreams and coordinate with PMs, project owners, or DD&T partners.