Learning & Development Manager

Role Summary

The Learning & Development Manager is an integral part of the Human Resources team based in Teaneck, NJ. This role designs and implements learning processes that enhance employee knowledge, skills, and performance to drive organizational success and competitiveness. It collaborates with business leaders, subject matter experts, and cross-functional teams to identify learning needs, develop curricula, and deliver high-quality learning experiences that support the organization's strategic objectives and foster a culture of continuous learning.

Responsibilities

• Conduct regular training needs assessments to identify skill gaps, performance issues, and development opportunities within the region.
• Design and develop engaging and effective training programs, courses, and learning materials across various formats (e.g., instructor-led, virtual, self-paced, blended).
• Facilitate training sessions, workshops, and webinars as needed.
• Manage key stakeholder relationships to ensure alignment of learning initiatives with business priorities.
• Manage and maintain the organization's LMS, ensuring accurate tracking of training completions, certifications, and compliance requirements.
• Analyze LMS data to evaluate training effectiveness and identify areas for improvement.
• Build and manage regional L&D budget.
• Negotiate contracts, manage vendor relationships, and ensure quality and cost-effectiveness of outsourced training solutions.
• Develop and maintain training metrics and reporting mechanisms to track the effectiveness of training programs and their impact on business outcomes.

Qualifications

• Required: Minimum of 5 years of experience in learning and development or training roles.
• Required: Proven expertise in designing effective training programs across various modalities.
• Required: Proficiency in learning management systems (LMS) and related software tools.
• Preferred: Utilization of content creation tools (Synthesia or Articulate).
• Preferred: Certifications in Insights Discovery, DISC, Myers-Briggs (MBTI), and CliftonStrengths facilitator/workshop certifications.
• Preferred: Experience with DOCEBO or other enterprise LMS platforms.

Education

• Bachelor’s degree in HR, Organizational Development, or a related field; advanced degree preferred.

Skills

• Ability to maintain a positive attitude and treat each client and coworker with courtesy and respect.
• Develop and maintain relationships with internal and external clients.
• Must have business acumen, energy and drive, positive attitude, client focused, flexible and empathetic.
• Strong client satisfaction skills essential.
• Able to execute projects and long-range goals as directed by management.
• High degree of time management skills and ability to handle multiple priorities and projects at once.
• Planning; ability to think ahead and plan, project activities and strategy over short-terms and extended time periods.
• Advanced computer skills sufficient to use office productivity software and create presentations, flowcharts, graphs, etc.
• Advanced organizational skills.
• Ability to think strategically and systemically.
• Ability to maintain the highest standards of integrity and confidentiality.
• Proven ability to work effectively in a team environment.
• Extremely high level of attention to detail and high standard of quality.