Learning & Development Lead, Patient Value and Access, US Oncology

Role Summary

Learning & Development Lead, Patient Value and Access, US Oncology. As a member of Takeda Oncology, as an Associate Director, your work will contribute to our bold, inspiring vision to cure cancer. Here, you'll build a career grounded in purpose and be empowered to deliver your best. As part of the U.S. Oncology Team, you will report to the Head of US OBU Strategy & Business Operations. Location: Boston, MA.

Responsibilities

• Lead learning and development initiatives to enhance PVA field roles capabilities, including foundational disease, treatment and product knowledge, core skills, account management, use of digital tools and execution
• Build deep understanding of the Access environment, market dynamics, stakeholders, incentives and policies that shape the current market
• Pull through the One Oncology approach to develop and deliver patient centered customer solutions, ensure cross functional collaboration, deliver value, and build trust with customers
• Develop a training feedback loop system and performance tracking to ensure sustained learning and skill enhancement
• Build a culture of continuous learning and development within the organization; design and deliver training programs that enhance the skills and capabilities of our access field teams and home office colleagues
• Strategically develop and implement a comprehensive learning and development plan that aligns with the organization goals, objectives and future business needs
• Lead the design, development, and delivery of training programs on disease state, engagement skills, customer interaction, and product knowledge/treatment landscape, ensuring effective engagement execution and evaluation throughout the learning process
• Spearhead new hire and advanced PVA training curriculum focused on ongoing market dynamics, policies and access changes along with product knowledge, disease state education, and customer interaction skills
• Drive field performance through tailored training, performance tracking, and coaching, collaborating with PVA Leadership Team, Sales, Marketing, I&A and S&BO to address performance gaps
• Partner closely with Head of Strategic Account Management, Head of Payer Account Management, and Head of Access Marketing and Patient Access to develop a rich program that elevates field access capabilities, fosters collaboration and drives the business forward
• Assist with the integration and use of tools and systems, ensuring the field team leverages technology to enhance productivity and customer engagement
• Stay up to date in coverage, coding, and reimbursement across different sites of care and types of insurance/payers
• Oversee performance tracking and reporting, using metrics and feedback to improve training outcomes and ensure alignment with organizational objectives
• Measure and evaluate field development programs to understand the effectiveness, impact on the learning and provide recommendations for change
• Develop and maintain relationships with external vendors and subject matter experts to leverage the latest thinking, best practices, and industry-standard benchmarks in learning and development
• Manage training curriculum to ensure training program remain current, relevant, and aligned with market trends and evolving product offerings
• Manage and track Learning and Development budget
• Partner with business and functional leadership and HR, to continue to develop teams, drive new hire training and support the business

Qualifications

• Minimum: BS/BA degree; MS/MBA preferred
• 8+ years of pharmaceutical sales and/or account management experience or relevant clinical experience
• Specific expertise with 3+ years in oncology; specifically in hematology, thoracic, and/or gastrointestinal
• Minimum of 2 years of pharmaceutical field training experience, or experience in marketing, sales operations, or related fields
• Expert in new product development, setting strategic directions and best practices
• Deep understanding of the access Oncology environment
• Proven track record of leading successful initiatives and teams and influencing without authority
• Experience with project management, instructional design and training content development
• Demonstrated effective leadership and people management skills; ability to hold others accountable to deadlines
• Strong planning, organizational, problem-solving, and budget management skills
• Collaborative work style; ability to work across departments and levels
• Ability to develop long-term training programs while remaining involved in executing next steps
• Ability to present at all levels of the organization
• Ability to set priorities, deliver on deadlines, and develop workflow processes in a dynamic marketplace
• Strong analytical skills; familiarity with adult learning techniques for large organizations
• Familiar with next generation digital solutions for call planning, training, coaching and capability building
• Proficient in Microsoft PowerPoint, Word, Excel, Outlook

Skills

• Learning strategy and program design
• Instructional design and curriculum development
• Stakeholder management and cross-functional collaboration
• Performance measurement and analytics
• Budget management and resource planning
• Digital tools and platforms for training and development