Lead Veeva/Salesforce CRM Developer

Role Summary

Lead Veeva/Salesforce CRM Developer - Join Amgen’s mission to serve patients by delivering Veeva CRM/Salesforce solutions and leading CRM transformation initiatives through CI/CD pipelines.

Responsibilities

• Leads large CRM migration to ensure configurations, customizations, and data migration are successfully implemented in the new CRM.
• Drives development in Salesforce/Veeva CRM to build and configure new and existing features.
• Works closely with Product Owners and cross-functional Development Teams to plan and schedule releases, providing guidance on release dependencies, technical constraints, and risks.
• Supports the development teams in automating build, test, and deployment processes, enabling continuous integration and continuous delivery in the Salesforce/Veeva ecosystem.
• Provides ongoing support and troubleshooting for post-release issues, ensuring timely resolution of any problems that arise.
• Maintains and optimizes existing configurations and customizations by limiting or eliminating technical debt to streamline the system.
• Partners with Development Teams to ensure agile software delivery and DevOps practices are applied to move most effectively within our CI/CD pipeline.
• Researches Veeva/Salesforce capabilities as needed to suit business requirements and provides gap analysis.
• Works closely with other developers in the team, including Product Owners, Business Analysts, Salesforce Admins, QA Analysts, and Scrum Masters, across cross-functional teams.
• Develops innovative solutions using generative AI technologies.
• Conducts code reviews to ensure code quality and adherence to best practices.
• Creates and maintains documentation on software architecture, design, deployment, disaster recovery, and operations.
• Designs, develops, and implements applications and modules, including custom reports, interfaces, and enhancements.
• Analyzes and understands the functional and technical requirements of applications, solutions, and systems, and translates them into software architecture and design specifications.
• Develops and executes unit tests, integration tests, and other testing strategies to ensure the quality of the software.
• Leads the Production Support team and helps identify automated solutions to software bugs and performance issues.
• Maintains detailed documentation of software designs, code, and development processes.

Qualifications

• Basic Qualifications:
  • Doctorate degree
  • OR Master‚Äôs degree and 2 years of computer science, IT, or related field
  • OR Bachelor‚Äôs degree and 4 years of computer science, IT, or related field
  • OR Associate‚Äôs degree and 8 years of computer science, IT, or related field
  • OR High school diploma / GED and 10 years of computer science, IT, or related field
• Preferred Qualifications:
  • Functional Skills:
    • 5+ years of experience as a Salesforce CRM Developer
    • In-depth knowledge of Salesforce development, including experience working with MuleSoft or Databricks integrations
    • Hands-on experience with the Salesforce security model, including OWD, sharing rules, profiles, and permissions
    • Experience with Data Loader, data migration tools, and CI/CD tools
  • Good-to-Have Skills:
    • Experience working with Veeva CRM and large CRM migration projects
    • Experience working in the biotech industry
    • Proficient in Apex, Java SDK, and other programming languages
    • Proven experience developing and managing Salesforce CI/CD pipelines using SFDX, ANT, or packaged solutions like Copado
    • Strong understanding of CI/CD concepts, integration methodologies, and relevant technologies
    • Experience integrating off-platform solutions with CI/CD pipelines
  • Professional Certifications:
    • Salesforce Developer 2 (required)
    • Salesforce Development Lifecycle Designer
    • Salesforce Platform Builder
    • Veeva CRM Systems Administrator
    • Copado Fundamentals I/II (Admin/Developer)
  • Soft Skills:
    • Excellent analytical and troubleshooting skills
    • Strong verbal and written communication skills
    • Ability to work effectively with global, virtual teams
    • High degree of initiative and self-motivation
    • Ability to manage multiple priorities successfully
    • Team-oriented, with a focus on achieving team goals
    • Strong presentation and public speaking skills