Lead SAP Customer Master Data & Analytics
AbbVie
June 28, 2026
Remote friendly (North Chicago, IL)
United States
$96,500 - $183,500 USD yearly
IT
Responsibilities:
- Lead Customer Master Data vision, roadmap, and governance across SAP S/4HANA and integrated systems.
- Act as senior point of contact for Customer Master Data across Customer Service, Supply Chain, Pricing, Finance/AR, Commercial, and IT.
- Define/enforce global customer data standards, stewardship practices, and data quality controls.
- Drive continuous improvement for Customer Master Data processes (global standardization + operational agility).
- Oversee Customer MDM/DSP (Syniti – Data Stewardship Platform) operating model: intake, validation, approvals, stewardship, escalation, audit readiness.
- Lead DSP workflows for timely processing, SLA adherence, and high data quality.
- Support end-to-end projects: design, test, rollout of SAP enhancements, integrations, and data remediation.
- Lead medium-to-large initiatives using Smartsheet.
- Maintain/update Customer Master Data SOPs and country variants.
- Deliver executive-level reporting/analytics on data quality, KPIs, and performance.
- Drive AI-enabled automation (duplicate detection, intelligent validation, workflow optimization).
- Ensure compliance with regulatory, audit, privacy, and SOX requirements related to customer data.
- Lead and manage 3–5 analysts for customer onboarding for U.S. sales organizations; coach and develop team.
Qualifications:
Required:
- 5+ years in Master Data Management, Data Governance, or Data & Analytics.
- Strong understanding of end-to-end Order-to-Cash (OTC) processes.
- Ability to influence and operate independently in a matrixed global org.
- Proven process improvement/data quality leadership (governance + compliance + operational excellence).
- Project management experience (Smartsheet or similar).
- Advanced analytical/problem-solving; translate direction into actionable insights.
- Proficient in Excel.
- Hands-on SQL Server, Power BI, Oracle, and data modeling.
- Excellent communication; manage multiple priorities under tight timelines.
- People leadership (coaching, performance management, development).
Preferred:
- MDM framework and data stewardship platforms (e.g., DSP/Syniti).
- Internal audit/SOX/regulatory compliance experience.
- SAP S/4HANA data initiative/transformation experience.
- Interest in innovation/automation/analytics-driven optimization.
Education:
- Bachelor’s degree in Business, Supply Chain, Information Systems, Data Analytics, or Finance.
- Lead Customer Master Data vision, roadmap, and governance across SAP S/4HANA and integrated systems.
- Act as senior point of contact for Customer Master Data across Customer Service, Supply Chain, Pricing, Finance/AR, Commercial, and IT.
- Define/enforce global customer data standards, stewardship practices, and data quality controls.
- Drive continuous improvement for Customer Master Data processes (global standardization + operational agility).
- Oversee Customer MDM/DSP (Syniti – Data Stewardship Platform) operating model: intake, validation, approvals, stewardship, escalation, audit readiness.
- Lead DSP workflows for timely processing, SLA adherence, and high data quality.
- Support end-to-end projects: design, test, rollout of SAP enhancements, integrations, and data remediation.
- Lead medium-to-large initiatives using Smartsheet.
- Maintain/update Customer Master Data SOPs and country variants.
- Deliver executive-level reporting/analytics on data quality, KPIs, and performance.
- Drive AI-enabled automation (duplicate detection, intelligent validation, workflow optimization).
- Ensure compliance with regulatory, audit, privacy, and SOX requirements related to customer data.
- Lead and manage 3–5 analysts for customer onboarding for U.S. sales organizations; coach and develop team.
Qualifications:
Required:
- 5+ years in Master Data Management, Data Governance, or Data & Analytics.
- Strong understanding of end-to-end Order-to-Cash (OTC) processes.
- Ability to influence and operate independently in a matrixed global org.
- Proven process improvement/data quality leadership (governance + compliance + operational excellence).
- Project management experience (Smartsheet or similar).
- Advanced analytical/problem-solving; translate direction into actionable insights.
- Proficient in Excel.
- Hands-on SQL Server, Power BI, Oracle, and data modeling.
- Excellent communication; manage multiple priorities under tight timelines.
- People leadership (coaching, performance management, development).
Preferred:
- MDM framework and data stewardship platforms (e.g., DSP/Syniti).
- Internal audit/SOX/regulatory compliance experience.
- SAP S/4HANA data initiative/transformation experience.
- Interest in innovation/automation/analytics-driven optimization.
Education:
- Bachelor’s degree in Business, Supply Chain, Information Systems, Data Analytics, or Finance.