Lead Operations Technician, Supervisor

Role Summary

Lead Operations Technician, Supervisor. The shift supervisor is a critical position to ensure the overall success of operations. Working closely with operators, the supervisor leads, coaches & monitors their team to maximize productivity and achieve department objectives. Leads and develops people and ensures safety and environmental requirements. Collaborates with different departments as well to ensure a smooth plan execution, and collectively solve operational issues.

Responsibilities

• Adheres to company‚Äôs business practices/ethics policies and Environment, Health, and Safety standards.
• Accomplishes department objectives by supervising staff, organizing, and monitoring work processes and coordinating Team‚Äôs activities in production. Training operators and track progress.
• Ensures production schedule is followed, and production priorities are achieved by employees.
• Sets priorities for operators, monitor attendance, productivity, and training to meet production goals.
• Talent management such us compensation planning, performance evaluation and talent growth framework.
• Responsible for time and attendance records in ADP, approve timecards for payroll, track vacation, sick leave, and any other employee leave approved by Sedgwick and using correct pay code.
• Controls and plans employee overtime.
• Works with employee relations to issue disciplinary actions, making sure employees adhere to company policies.
• Works closely with other departments to drive continuous improvement activities to produce quality products for our customers.
• Produces a daily report of shift production output and identify and address inefficiencies.
• Maintain Tier Board and KPI dashboard activities and reporting.
• Works closely with the technicians and reports any machine issues to request the prompt machine repair to accomplish production goals.
• Leads daily meetings with direct reports to discuss safety, production, and company policies.
• Leads monthly safety meetings with direct reports and promotes ‚ÄúSafety First‚Äù culture. Drives vision on safety by taking action to report unsafe processes or issues, completing incident/accident reports, and shares the findings within the department to promote continuous improvement regarding safety.
• Root Cause Analysis.
• Responsible for driving and implementing the company ways of working.
• Supports the diversity and inclusion strategies by promoting this culture within the team and during the hiring process.
• Implement strategies to improve performance of employees as well as effectiveness, engagement, accuracy and efficiency.
• Provide mentoring guidance to all subordinates, management or otherwise, across all aspects of their job function.
• Support the development of best practices, including completion of annual appraisals, individual development plans and succession planning.
• Evaluates the internal performance for all aspects of production and fulfillment operations and drives continuous improvement.
• Provides effective leadership to first line leadership with regard to performance management, skills development, attendance, communication and recognition.

Qualifications

• High school Diploma or equivalent required.
• Bachelor‚Äôs degree or equivalent work experience preferred.
• Five (5)+ years of experience in manufacturing, distribution, operations environment.
• One (1)+ years of demonstrated experience leading / supervising teams.
• Experience using Microsoft Office products, Excel knowledge required.
• Experience with enterprise resource planning systems, 2 years of experience with SAP a plus.
• Bi-Lingual English and Spanish is a plus.

Skills

• Ability to lead, coach, and monitor a team of 30-35 operators.
• Ability to work with all levels of business customers in a highly dynamic environment.
• Excellent organizational skills.
• Excellent written and verbal communication skills.
• Results driven with strong analytical and critical thinking skills.
• Ability to work independently with minimum supervision.
• Willingness and ability to work flexible working hours.