Key Customer Manager, West-North Region

Role: The MS Key Customer Manager (KCM) is responsible for developing and executing strategic engagement plans with Key Medical Experts and Key Accounts across multiple states, aiming to shape MS treatment dialogue, enhance customer experience, and increase awareness of Biogen's MS portfolio. Responsibilities include fostering long-term relationships with prescribers and key stakeholders, facilitating a unified engagement approach with cross-functional teams, and identifying partnership opportunities to improve patient access and care quality. The role involves routine collaboration with sales, marketing, managed care, and patient services to strengthen account engagement and trust. Requirements: Bachelor's degree (MBA preferred), 7+ years in pharmaceutical/biotech sales or account management, with 2+ years in MS or related chronic disease. Candidates should possess strong relationship-building, strategic planning, and communication skills, along with experience navigating complex accounts and healthcare reimbursement systems. Preferred skills include management experience, knowledge of health policy, patient privacy laws, and managed care expertise. The position is field-based in the Midwest, primarily in the Chicago area, with no specific travel expectations stated.