Key Account Manager - Cleveland, Ohio
Ocular Therapeutix, Inc.
18 days ago
On-site
Cleveland, OH
Sales
Position Summary
The Key Account Manager (KAM) promotes approved products and helps define the company as a leader in ophthalmology by building and maintaining long-term relationships with ophthalmic surgeons and relevant personnel at physician practices/clinics and ambulatory surgery center accounts. Executes clinical training and supports accounts with reimbursement/market access to drive adoption and rapid uptake, including helping accounts understand and manage local payer reimbursement policies.
Principal Duties and Responsibilities
- Achieve territory sales via quarterly/annual marketing strategies; deliver branded messages; run in-surgery training; communicate quarterly rebates (if applicable); schedule/follow up medical education; support reimbursement and market access needs, including the quarterly CMS drug reimbursable schedule.
- Develop product and disease state knowledge; educate healthcare professionals on clinical evidence, efficacy, and safety to support on-label prescribing.
- Conduct in-surgery training sessions.
- Maintain in-depth market, demographic, and market access knowledge for the assigned territory.
- Assist providers with reimbursement issues (Medicare Part B, Medicare Advantage, Commercial Managed Care); also Medicaid, VA, TRICARE, Specialty Pharmacies/PBMs, ACOs/IDNs.
- Set up/execute speaker programs and manage promotional budget.
- Attend local/regional meetings as needed.
- Fully comply with laws, regulations, and privacy/data guidelines.
- Drive to customer offices/surgery centers (valid driver’s license) and travel for meetings/functions (overnights/weekends).
Qualification Requirements
- Bachelor’s degree.
- 3–5+ years selling in pharmaceutical/medical field; ophthalmology and/or injectable biologic experience highly preferred; buy & bill; surgical products; reimbursement-related proficiency and willingness to handle at the account level.
Preferred
- Total account call experience focused on hospitals/ASCs and office sites of care.
- Provider site reimbursement interactions; practice management/billing/revenue cycle.
- Reimbursement support hub experience; specialty pharmacy experience; practice management; launch experience.
Knowledge, Skills, Abilities
- Top performer; strong ophthalmology market understanding and surgeon relationships.
- Reimbursement technical knowledge (J codes, CPT codes, billing/coding, appeals).
- Buy-and-bill knowledge; private payer Medicare/Medicaid reimbursement process.
- Teamwork with high emotional intelligence; self-motivated; strong organization/planning; attention to detail.
Key Performance Competencies
- Self-motivated, interpersonal savvy, customer focus, business acumen/planning/organization, driving for results.
Salary Range
- $165,000 USD - $172,000 USD
The Key Account Manager (KAM) promotes approved products and helps define the company as a leader in ophthalmology by building and maintaining long-term relationships with ophthalmic surgeons and relevant personnel at physician practices/clinics and ambulatory surgery center accounts. Executes clinical training and supports accounts with reimbursement/market access to drive adoption and rapid uptake, including helping accounts understand and manage local payer reimbursement policies.
Principal Duties and Responsibilities
- Achieve territory sales via quarterly/annual marketing strategies; deliver branded messages; run in-surgery training; communicate quarterly rebates (if applicable); schedule/follow up medical education; support reimbursement and market access needs, including the quarterly CMS drug reimbursable schedule.
- Develop product and disease state knowledge; educate healthcare professionals on clinical evidence, efficacy, and safety to support on-label prescribing.
- Conduct in-surgery training sessions.
- Maintain in-depth market, demographic, and market access knowledge for the assigned territory.
- Assist providers with reimbursement issues (Medicare Part B, Medicare Advantage, Commercial Managed Care); also Medicaid, VA, TRICARE, Specialty Pharmacies/PBMs, ACOs/IDNs.
- Set up/execute speaker programs and manage promotional budget.
- Attend local/regional meetings as needed.
- Fully comply with laws, regulations, and privacy/data guidelines.
- Drive to customer offices/surgery centers (valid driver’s license) and travel for meetings/functions (overnights/weekends).
Qualification Requirements
- Bachelor’s degree.
- 3–5+ years selling in pharmaceutical/medical field; ophthalmology and/or injectable biologic experience highly preferred; buy & bill; surgical products; reimbursement-related proficiency and willingness to handle at the account level.
Preferred
- Total account call experience focused on hospitals/ASCs and office sites of care.
- Provider site reimbursement interactions; practice management/billing/revenue cycle.
- Reimbursement support hub experience; specialty pharmacy experience; practice management; launch experience.
Knowledge, Skills, Abilities
- Top performer; strong ophthalmology market understanding and surgeon relationships.
- Reimbursement technical knowledge (J codes, CPT codes, billing/coding, appeals).
- Buy-and-bill knowledge; private payer Medicare/Medicaid reimbursement process.
- Teamwork with high emotional intelligence; self-motivated; strong organization/planning; attention to detail.
Key Performance Competencies
- Self-motivated, interpersonal savvy, customer focus, business acumen/planning/organization, driving for results.
Salary Range
- $165,000 USD - $172,000 USD