Key Account Manager - Cardiovascular - New York City

Role Summary

Key Account Manager - Cardiovascular in New York City. Territory covers health systems in NYC. Responsible for assessing the business environment for Amgen cardiovascular products and planning/executing actions to drive portfolio performance, building relationships with customers, and coordinating cross-functional teams to support brand strategies at multiple touch points within complex accounts.

Responsibilities

• Key account strategic lead; develops and executes innovative strategies to reach difficult to access health care providers and accounts in a compliant manner
• Maintains comprehensive account profile / needs assessment / strategic plan
• Responsible for routinely meeting with appropriate opinion leaders in Cardiology, Lipidology, Pharmacy, P&T Committee, etc., that act as partners or decision-makers within the Health System Manager assigned accounts
• Presents MAC approved data and CV product messaging for approved CV products and delivers clinical messages compliantly within all governing policies
• Accountable for ensuring formulary adoption in targeted / assigned hospital accounts to help drive appropriate utilization of approved CV products; works with other sales colleagues to lead and coordinate pull-through and access
• Monitors Amgen business performance across Cardiovascular portfolio
• Identifies drivers/barriers and coordinates pull-through initiatives across field teams
• Coordinates Amgen home office engagement with customers; works collectively with matrix and alliance team members to arrange approved promotional programs, displays and hospital initiatives that will effectively and compliantly promote assigned products
• Builds and develops professional relationships with key customer decision-makers within assigned accounts
• Partners closely with Organized Customer Team Regional Account Executives and Regional Medical Liaisons in shared accounts
• Coordinates with Reimbursement Access Value team to support open access to Amgen portfolio
• Provides actionable field intelligence and recommendations to Amgen home office, including CV brand teams
• Provides field insight/recommendations to Pricing/Brand/GPO teams
• Leads contract delivery, business reviews and performance tracking
• Organizes competitive response
• Shapes the environment
• Executes value/FDAMA 114 tools where appropriate
• Supports value of innovation

Qualifications

• Required: Doctorate degree & 2 years of sales experience and/or related account management experience; Or Master’s degree & 4 years of sales experience and/or related account management experience; Or Bachelor’s degree & 6 years of sales experience and/or related account management experience
• Preferred: 3+ years of account management and/or public payor experience; Advanced degree (e.g., MPH, MBA, PharmD) with 7+ years of healthcare sales/marketing experience; clinic/hospital/dyslipidemia/heart failure/ access environment experience; Cardiology experience including dyslipidemia, heart failure, and acute coronary syndromes
• Preferred: Solid understanding of community cardiology practices; knowledge of hospital committees, P&T processes, DRG and hospital reimbursement; Medicare and government agency knowledge; payor systems, billing, coding and reimbursement processes; CMS policies
• Preferred: Ability to work with sales force to resolve payor related issues

Skills

• Leadership with influence and ability to lead without authority
• Strong interpersonal skills: networking, influencing, negotiation, presentation, written and verbal communication
• Ability to identify key staff and departments influencing decision-making and maintain relationships
• Analytical skills to interpret clinic economics/financial performance and data from various sources
• Ability to navigate clinic reimbursement and payor processes
• Ability to work in a fast-paced environment with multiple priorities
• Creative problem-solving and initiative, team orientation, and independent work capability
• Broad range of computer skills

Education

• Doctorate, Master’s, or Bachelor’s degree required as per qualifications; combined with 2+ years (Doctorate), 4 years (Master’s), or 6 years (Bachelor’s) of sales/account management experience