Key Account Manager-Access+-Great Lakes

Role Summary

The Key Account Manager will be responsible for expanding profitable business in an assigned base of new and existing customers within the Access+ group. This role reports to the Regional Business Director (RBD) and will be a key member of the commercial team. Primary responsibilities include closing new business within a defined territory, expanding portfolio business within existing accounts, and maintaining customer retention to achieve defined financial outcomes. The candidate should have a proven track record selling to multiple call points in the Physician Office, Ambulatory Surgery Center, Hospital, and Pharmacy environments.

Responsibilities

• Implement and execute plans to expand sales within a defined base of existing ophthalmic customers and new key targets.
• Drive new business relationships and convert to grow sales
• Appropriate utilization of the Customer Relationship Management (CRM) system.
• Execute cohesive strategies with Marketing, Strategic Accounts, Customer Care and Pharmacy Sales Representatives (PSRs).
• Monitor sales performance and adjust strategy as needed to meet competitive conditions.
• Evaluate customer, market and competitor activity and update the organization accordingly.
• Establish and maintain relationships with key opinion leaders (KOLs) within strategic accounts.
• Direct sales forecasting activities and set performance goals accordingly.
• Utilize resources to enhance productivity and provide optimal customer satisfaction.
• Participate in providing detailed and accurate sales forecasting.
• Actively participate as a key member of the Commercial team to drive success.

Qualifications

• 5 years of sales experience, ophthalmic market preferred
• Experience with execution of targeted business plans around priorities and goals.
• Team player with a positive, can-do attitude.
• Strong written, verbal and presentation communication skills.
• Ability to think creatively in confronting issues and pursuing novel approaches to old problems.
• Ability to work under pressure, meet deadlines and exercise sound business judgment with critical thinking skills and high ethical standards.
• Ability to manage multiple projects simultaneously, adjusting priorities as needed and meeting deadlines
• Proficient in the use of CRMs and Microsoft Office software products.

Education

• Bachelor’s Degree

Additional Requirements

• Travel up to 50% of the time, including overnights