KAM Specialty Care - Oncology & GI (Northern Greece)

Role Summary

KAM Specialty Care - Oncology & GI in Northern Greece (Remote) is responsible for maximizing utilization and patient outcomes of Takeda offerings in designated territories/accounts, driving account stakeholder relationships, and achieving business objectives within the allocated budget.

Responsibilities

• Understand the account situation, challenges and needs
• Formulate comprehensive, robust and insight-driven key account plans
• Deliver on agreed objectives and tactics within the key accounts to drive Takeda performance
• Ensure account plans, objectives and KPIs are transparent to the whole account team and senior leaders (captured in SMILE CRM)
• Manage the account plan execution according to agreed timelines and budget
• Conduct market surveillance and communicate in-field intelligence on customer insights, external stakeholder activities and trends to key internal stakeholders
• Support and collaborate with Market Access partners to gain product access to local formularies and/or protocols within own accounts
• In coordination with supply chain, ensure Takeda product(s) is/are available at account level
• Operate in a manner that is always in line with compliance and legal requirements and according to the marketing and sales strategies
• Act as an ambassador of the Takeda brand, its vision and values

Responsibilities

• Develop long-term relationships between Takeda and key strategic accounts and their stakeholders
• Identify key external stakeholders and develop deep understanding of their needs, collaborating on initiatives and co-creating mutually beneficial solutions that will add value to them and the patients
• Drive the implementation of the innovative offerings with key stakeholders and help differentiate Takeda from its competitors
• Support and advise Healthcare professionals on the correct use of Takeda product and services portfolio
• Demonstrate understanding of policy and healthcare environment
• Inclusion of NGCE Omnichannel Customer Engagement (OCE) & Data & Insights capabilities
• Successful implementation of OCE activities described in the Brand Plans
• Mapping of stakeholders needs & preferences to wisely execute interactions in an omni-directional way
• Analyse data to make valuable insights & form decisions that will drive performance

Responsibilities

• Proactively coordinate collaboration with marketing, medical, market access, DD&T and other internal stakeholders to ensure alignment in objectives and activities with accounts and external stakeholders
• Monitor the account plan progress and hold collaborators, and self, accountable as agreed
• Lead the core account team meetings and present account plans and progress at relevant local meetings to the management
• Identify and address any collaboration misalignments
• Lead planning and executing activities in a VB-KAM approach, by providing holistic solutions to stakeholders

Responsibilities

• Prioritize and manage accounts within assigned territory by assessing appropriate business opportunities through contacts with key decision-makers and important local stakeholders
• Systematically analyze success of plans and propose mitigating actions; use learnings to improve planning and execution
• Adapt to changes in the market to achieve financial objectives; operate effectively
• Collaborate with Field Excellence Lead to review needs, KPI’s, set goals & follow recommendations to drive operational excellence

Skills

• Strategic approach balances long-term vision with short-term goals
• Collaboration: establish productive relationships across the organization
• Drive for results: accountability for commitments aligning with goals
• Engage others: communicate with impact to gain support for ideas
• Customer & patient centricity: focus on satisfaction and unmet patient needs
• Curiosity and eagerness to learn and develop capabilities
• Managing multiple tasks with urgency and prioritization
• Strong selling skills to promote brands and differentiate from competition
• Product knowledge: understand and communicate product benefits
• Clinical data: learn and discuss new clinical data with HCPs
• Be an expert in multiple disease areas with knowledge of scientific data
• Ability to present highlights of scientific articles and deliver presentations to HCPs
• Develops and leads integrated account plans with OCE tactics and KPI alignment
• Digital sales capabilities: generate leads, maintain relationships, close sales
• Understanding of Omni Channel Engagement and customer journey optimization
• Data-driven mindset: collect insights and make decisions from data
• CRM/Veeva data entry to capture HCP insights
• Leverages insights to optimize time and activity planning
• Digital competency and fluency to use digital solutions for personalized experiences
• Understanding of engagement technology ecosystem (e.g., Approved emails, Takeda ID)
• Understands customer channel preferences for personalized experiences
• Consistently applies legal and compliance framework in OCE, including GDPR

Education

• Bachelor Degree (preferred)

Experience

• Minimum of 5 years of industry experience with at least 3 years within a hospital and/or specialty care environment
• Experience in managing customer relationships across the full spectrum of customer types in healthcare industry
• Account management experience required
• Therapy and Product area knowledge (preferred)
• Healthcare environment knowledge
• Strong English skills (preferred)

Locations

GRC - Greece Remote

Worker Type

Employee

Worker Sub-Type

Regular

Time Type

Full time